Urgent Opening For Sr. Sfdc Admin - Cti _numeric Technologies_remote
- Numeric Technologies
- 8 - 13 years
- Bengaluru
- 2 months ago
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Job Description
Position: Sr. SFDC Admin - CTI
Experience: 7+ Years
Location: Remote and Hybrid (Bangalore)
Shift: 10 pm- 6 AM and 9 AM- 6 PM
Responsibilities:
Salesforce Support:Serve as the primary point of contact for all Salesforce-related inquiries, issues, and user support requests. Respond to and resolve tickets promptly, ensuring user satisfaction and minimal disruption to business operations.
Service Cloud Support:Provide support for Service Cloud features, including case management, knowledge base, email-to-case, and live chat. Help troubleshoot and resolve customer service-related issues, ensuring efficient resolution and customer satisfaction.
CRM Analytics Support:Assist with the creation and maintenance of reports, dashboards, and custom analytics to support sales and service performance analysis. Help validate data, troubleshoot data-related issues, and support data integrity initiatives.SFDC Integrations Support:Collaborate with the integration team to troubleshoot and resolve issues related to Salesforce integrations with other systems and customer support tools. Assist with data synchronization and troubleshooting data flow issues.
Basic AWS Functionality:Have a foundational understanding of AWS cloud services and how they can integrate with Salesforce. Assist with basic AWS functionality tasks, such as data backup and restore, data migration, and integration with AWS services.
Qualifications:
Bachelor/masters degree in computer science or related discipline.
7+ years of Salesforce Administration experience with prior experience in Customer Support / Enterprise Product and Support is preferred.
Must demonstrate exceptional verbal and written communication skills and communicate
effectively with customers and at all levels of the organization.
Knowledge of building/troubleshooting Salesforce reports and dashboards.
Ability to always place the customers first and effectively prioritize and escalate customer issues as required.
Basic understanding of AWS (Amazon Web Services) functionality.
Salesforce Admin certification is a plus
If you are keen to explore the opportunity, please revert with your updated resume, acknowledgement on sh*********i@nu********h.com
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Job Classification
Industry: IT Services & ConsultingFunctional Area / Department: IT & Information Security
Role Category: IT Infrastructure Services
Role: IT Infrastructure Services - Other
Employement Type: Full time
Contact Details:
Company: Numeric TechnologiesLocation(s): Bengaluru
Keyskills: Service Cloud CTI Salesforce Administration Administration sales cloud administrator Salesforce Admin Admin Salesforce
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