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Senior System Administrator @ Solugenix

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 Senior System Administrator

Job Description

Job Title: Senior System Administrator

Location: Hyderabad Work From Office

Shift Timings: Rotational


Roles & Responsibilities:


  • Manage and resolve L2/L3 support tickets through the internal ticketing system.
  • Provide daily technical support across desktops, laptops, data networks, and servers.
  • Set up laptops and peripherals; troubleshoot advanced hardware/software/network issues.
  • Install, configure, and test software applications, browsers, and operating systems.
  • Perform diagnostics on systems to ensure full functionality and performance of IT assets.
  • Train and support end users on hardware/software usage and best practices.
  • (Good to have) Knowledge of backup processes, patch management, and antivirus tools.
  • Hands-on experience with Active Directory, DNS, DHCP, GPO, O365, and Microsoft Teams.
  • Basic networking knowledge or hands-on experience (preferred).

Technical Expertise Required:

  • Strong experience with laptop/desktop hardware and peripherals.
  • Operating Systems: Windows 11, macOS.
  • Proficiency in tools and software such as MS Office, Freshservice (or similar), Adobe, VPN clients, Microsoft Teams, browsers, and security/hardening tools.
  • Experience in configuring and troubleshooting LAN and Wi-Fi networks.

Preferred Certifications:

  • Microsoft Certified (MCP, MCSA, or similar)
  • Cisco Certified (CCNA or equivalent)
  • ITIL v3/v4 Foundation Certification

Communication Skills:

Excellent verbal and written communication skills are mandatory.


Education & Experience:

  • Bachelors degree in Computer Science, Engineering, Networking, or related field.
  • 5 to 12 years of experience in a System/Desktop Support or Administration role.
  • Prior experience in ITIL-based environments is a plus.

Job Classification

Industry: IT Services & Consulting
Functional Area / Department: IT & Information Security
Role Category: IT Support
Role: Desktop Engineer
Employement Type: Full time

Contact Details:

Company: Solugenix
Location(s): Hyderabad

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Keyskills:   Desktop Administration System Administration Laptop Support Software Installation MS Office

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Solugenix

Solugenix India Private Limited