Customer Support Associate @ Orbcomm Technologies

Join Us as a Customer Support Associate!

At ORBCOMM, we re looking for a dedicated and detail-oriented customer support associate to help verify speed data across North America, South America, Australia, and other global locations. In this role, you ll play a key part in updating verified speed limits that directly impact on our customers safety, ensuring drivers receive accurate and reliable real-time data.

Why You ll Love Working Here:

You ll be part of a supportive and innovative team that values accuracy, safety, and real-time data. In this role, your work will have a direct impact on road safety across the globe. You ll gain experience in data verification, collaborate with cross-functional teams, and develop valuable skills in a fast-paced tech environment that encourages growth and learning.

The position is based in person at our Hyderabad, India Office.

What You ll Do:

• Review and verify speed limits using tools such as Google Street View for customer-driven roads across global locations including North America, South America, and Australia.
• Interpret and apply local, city, county, and state speed regulations to roads without posted limits.
• Audit speed data accuracy by cross-referencing inputs from our All-In-One Camera system.
• Correct and update speed limit data to ensure accuracy and safety for drivers in real-time.
• Review and analyze driver video logs, identifying key information according to provided parameters.
• Communicate with customers via email and phone to gather necessary information for ticket and order processing.
• Collaborate with internal teams including Engineering (Tier 3), QA, and Operations to troubleshoot and resolve customer inquiries efficiently.

Who You Are:

• A graduate or someone with equivalent experience formal education is preferred but not mandatory.
• Brings 0 1 year of experience in handling backend operations or data-focused tasks.
• Proficient with Google Spreadsheets and MS Office products.
• Understands speed signs and how speed limit systems are implemented across various locations.
• Possesses excellent written and verbal communication skills, with fast and accurate typing.
• Highly attentive to detail, with a strong focus on accuracy when reviewing, correcting, or re-entering customer and account data.
• A dedicated team player with a strong work ethic and a process-oriented mindset.
• Collaborative, adaptable, and eager to learn new technologies or product lines.
• Able to handle heavy workloads and flexible to work according to business needs, including predominantly night shifts.
• Equipped with strong logical troubleshooting skills and the ability to work independently, including commuting on their own.

Then you re exactly who we re looking for!

About Us:

At ORBCOMM, we re pioneers in IoT technology, that drives innovation and empowers our clients to make data-driven decisions. Our industry-leading solutions enable customers to boost productivity, streamline operations and increase their bottom line. With over 30 years of experience and the most comprehensive solution portfolio in the industry, we enable the management of millions of assets worldwide across diverse sectors including transportation, heavy industries, satellite, and maritime. Discover how ORBCOMM is transforming industries and unlocking the potential of data to drive meaningful change by visiting us at www.orbcomm.com !

Ready to Join Us

We believe that our people are our greatest asset. Your skills and passion can help us achieve remarkable things! If you re seeking a thrilling career opportunity in a vibrant, growth-oriented environment, ORBCOMM is the perfect fit for you.

We are committed to building a diverse and inclusive workplace and appreciate all applicants for their interest in joining our team. Only candidates selected for an interview will be contacted.

At ORBCOMM, we are also dedicated to ensuring accessibility and are pleased to offer accommodation for individuals with disabilities upon request throughout all aspects of the selection process.