Desktop Support Engineer
- Innominds Software
- 3 - 8 years
- Hyderabad
- 8 months ago
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Job Description
End-user Support: Provide technical assistance to end-users regarding hardware, software, and network-related issues. Troubleshoot and resolve problems related to desktops, laptops, printers, peripherals, and other IT equipment.
System Setup and Deployment: Install, configure, and deploy desktops, laptops, and software applications. Ensure all devices are set up according to company standards and security guidelines.
Hardware and Software Maintenance: Perform regular maintenance, updates, and patch management on desktops and laptops. Troubleshoot and repair hardware and software problems promptly.
User Training and Documentation: Train end-users on the proper use of IT equipment and software applications. Create and maintain user documentation to facilitate self-help resources.
Remote Support: Offer remote support to off-site employees and troubleshoot issues through remote desktop tools.
Asset Management: Keep track of IT assets, including desktops, laptops, peripherals, and software licenses. Ensure accurate records and conduct periodic inventory audits.
Security and Compliance: Adhere to IT security policies and guidelines to protect company data and systems. Ensure compliance with industry regulations and best practices.
Collaborate with IT Team: Work closely with other IT team members, including network administrators and system administrators, to resolve complex issues and improve overall IT infrastructure.
Incident Management: Log, track, and manage IT incidents using the company's ticketing system. Provide timely updates and resolutions to end-users.
Hardware Procurement: Assist in the procurement process for new IT equipment, ensuring compatibility, cost-effectiveness, and adherence to organizational standards.
Required Skills and Qualifications:
Technical Proficiency: Strong knowledge of desktop operating systems (e.g., Windows, macOS) and common software applications. Familiarity with computer hardware components and troubleshooting techniques.
Job Classification
Industry: IT Services & ConsultingFunctional Area / Department: IT & Information SecurityRole Category: IT SupportRole: Desktop EngineerEmployement Type: Full timeContact Details:
Company: Innominds SoftwareLocation(s): Hyderabad
Keyskills: Desktop Support Windows Support End User Support Asset Management Mac Support Desktop Administration DNS MS Office Outlook DHCP Active Directory
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