Associate Director - UX Design @ e2open

POSITION OVERVIEW

The Associate Director, User Experience (UX) Design, is a critical position in the Product Management organization. The Associate Director, UX Design is the driving force behind designing intuitive, impactful, and delightful user experiences across our suite of supply chain applications. The Associate Director, UX Design, will grow and lead a talented team of UX designers, researchers, and strategists, setting the vision and strategy for user experience across all e2open Applications. The person in this roles leadership will ensure our products meet and exceed user expectations, empowering businesses worldwide.

RESPONSIBILITES:

1. Strategic Leadership

• Define and drive the global UX strategy, ensuring alignment with business objectives and user needs.
• Advocate for a user-centered design approach across all levels of the organization.
• Collaborate closely with product management, engineering, and marketing to deliver cohesive and impactful experiences.

2. Team Building & Mentorship

• Build, mentor, and inspire a world-class UX team, fostering creativity, collaboration, and professional growth.
• Promote a culture of innovation, inclusivity, and excellence within the UX function.

3. Research & Insights

• Oversee user research initiatives to uncover insights that drive design decisions.
• Translate complex user needs into actionable strategies and innovative solutions.

4. Design Execution & Excellence

• Set design standards, principles, and best practices for the organization.
• Lead UX studies with key customers to obtain first person feedback on existing and future e2open Applications
• Ensure the delivery of high-quality, accessible (aligned with WCAG), and scalable designs across all products.
• Leverage artificial intelligence to enhance interface interaction and user empowerment and engagement.
• Implement atomic design principles to create consistent, modular, and reusable design components.
• Lead the design and rollout of Harmony, a corporate-wide enterprise design system, to standardize design practices across the organization.
• Stay ahead of design trends and emerging technologies to keep our applications at the forefront of the industry.

5. Stakeholder Engagement

• Act as the voice of the user in cross-functional leadership meetings.
• Present UX strategies, designs, and results to executive stakeholders and clients.
• Build strong relationships with global customers to understand and respond to their unique needs.
• Evangelize the e2open Harmony UX vision and roadmap at the annual e2open CONNECT customer conferences in Europe and North America
• Other tasks and activities as assigned

QUALIFICATIONS AND EXPERIENCE:

• Visionary Leadership: Proven experience leading UX teams in a global, high-growth environment.
• Supply Chain Expertise: Familiarity with supply chain, logistics, or enterprise applications is a strong plus.
• Technical Proficiency: Knowledge of UX design tools (e.g. Figma), research methodologies and tools (e.g. Dovetail), and emerging technologies, including artificial intelligence.
• Analytical Mindset: Ability to synthesize application usage data (e.g. WalkMe) and user feedback into actionable insights.
• Strong Communication Skills: Exceptional ability to articulate design concepts, strategies, and the value of UX to diverse audiences.
• Collaborative Spirit: A track record of successful collaboration with cross-functional teams.
• Adaptability: Thrives in a dynamic, fast-paced environment.
• Global Perspective: Experience designing for diverse markets, industries and user bases.
• Bachelors or Masters degree in UX Design, Human-Computer Interaction, or a related field.
• 10+ years of experience in UX design, with at least 5 years in a team leadership role.
• A portfolio showcasing a range of successful design projects and leadership achievements, including examples of leveraging AI, applying atomic design principles, and deploying enterprise design systems.