IT Engineer I @ Simplicity First

1-2 years experience working in an IT position is required

Experience managing and configuring Microsoft Active Directory environments and supporting Microsoft applications such as Azure, Exchange, and SharePoint required

Experience as an administrator or technician in a mission-critical technology environment required

Experience managing multiple simultaneous complex technical projects required

Experience with cloud-based collaboration tools, such as Slack and Zoom highly preferred

Experience managing and configuring SharePoint Power Apps and Power Automate preferred

Knowledge of systems management tools, such as, but not limited to, Microsoft SCCM and Intune

Experience with administration of Google Workplace a plus

Troubleshooting and critical thinking skills to solve for issues in highly complex environments

Perform under pressure within a time sensitive environment while managing multiple tasks simultaneously

Creative problem-solving skills with strong quantitative, analytical, and conceptual thinking skills

Excellent communication (both oral and written), documentation, and interpersonal skills

PRINCIPAL DUTIES AND RESPONSIBILITIES:

Performs advisory system administration duties including resource provisioning and management, script creation and maintenance, advanced system diagnostics, and other activities to ensure optimal health and performance of all systems.

Develops, improves and promotes standard systems designs, implementation procedures, and operational best practices to provide continuity for existing systems while forecasting a highly scalable redundant architecture.

Researches and recommends innovative, and where possible, automated approaches for system administration tasks. Identifies approaches that utilize resources (people, process, and technology) in the most efficient manner.

Acts as a Tier I point of escalation for the monitoring and managing of all systems and services, taking steps to improve performance, reliability or uptime as directed and per established policies and procedures.

Produces actionable operational documentation, detailed descriptions of the environment, and comprehensive instructions to outline the steps required to perform tasks to build and configure systems.

Conducts research and makes recommendations on products, services, protocols, and standards in support of systems procurement and development efforts.

Participates in operational health reviews, service monitoring and notification discussions, service portfolio reviews, and ongoing process improvement assignments as needed.

Provides excellent customer service to internal clients and communicates effectively with management, team leaders, and other team members within the department.

All other duties as assigned.