Customer Care Executive @ Aryan Hr Solutions

Job Description

Job Title: Customer Care Executive

Reporting Office Corporate Office - Andheri (E), Mumbai

Reporting to Director Sales & Marketing

Key Responsibilities:

• Preparing New Product Performance Review
• Preparing Priority Report on Monthly basis.
• Preparing Distributor wise Priority Report on Quarterly basis.
• Preparing Monthly Sales Programme.
• Preparing Plant wise Sale details as and when required.
• Arranging Spare parts for customers from Plant.
• Register Customer Complaints.
• Follow up with QC team, Co-ordinators and Customers for QC reports, Spare Parts etc.
• Forwarding the Complaints of End user to Distributors, Sales Persons.
• In addition, carry out any other duties/responsibilities as assigned by Management/ Sales and Marketing Director.

Required Competency

• Proficiency in Microsoft Word and Excel is a must.
• Candidate with SAP Knowledge Preferable.
• Good written and verbal communication skills.
• Highly Organized and Detail Oriented.
• Proactive and enthusiastic

Qualification/ Experience

• Any Graduate with relevant experience
• 3-6 years

Strong points about the Organisation:

• Asias Largest brand in Hardware for furniture fitting equipments industry.
• Approx 730 people associated.
• 58+ Years existence with consistence growth
• Factories @ Vasai & Paghar
• Strong distribution channel in India and five overseas countries:
• All general facilities available for Staff.
• Every Saturday Half day.
• General Office Timing: 8.30 5.00 pm.   

Employement Category:

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Keyskills:   performance review customer satisfaction sap customer care