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Assistant Manager - KAM @ Flipkart

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 Assistant Manager - KAM

Job Description

Role & responsibilities:


Manager role

  • Should have managed a large team of On-Rolls and Off rolls
  • Experience in Team management, P & L management, Key account management, Relationship building, Sales, Business Development
  • Strong People Orientation and skills to manage a large team.

You are responsible for:

  • Team management
    • Manage Client service team
    • Cross Functional working with Operations, IT, Finance, Design, F&I, L&P and HR
  • P & L management
    • Continuous monitoring of Client Revenue & Cost accounts
    • Review & Improve on the Service SLAs to ensure there is no impact on losses in storage & revenue.
    • Contribute to cost reduction and efficiency increase
  • Account Management
    • Track and improve key metrics like revenue, share of wallet growth, Operational Performance metrics
    • Reconciliation and Closure of shipments on time
    • Collection of Payments on time
    • Drive customized solves for supply chain partners by working closely with
    • Engage with partners on business growth with periodic reviews
  • New partnerships
    • Program manage the onboarding effort and take new accounts live
  • Product development and VAS
    • Enhance Service Offerings through innovative solves & VAS
    • Lead initiatives internally to improve key fulfillment related metrics.
  • Reporting & MIS
    • Understanding Client & Internal Systems and building reports, dashboards

Job Classification

Industry: Courier / Logistics (Logistics Tech)
Functional Area / Department: Customer Success, Service & Operations
Role Category: Operations
Role: Assistant Manager
Employement Type: Full time

Contact Details:

Company: Flipkart
Location(s): Mumbai

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Keyskills:   Reconciliation Key Account Management Client Account Management Client Relationship Key Client Management Ecommerce Marketing Key Accounts

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