Customer Support Executive (WFO - 6 Days) @ Snapdeal

Home > Customer Success, Service & Operations - Other

Customer Support Executive (WFO - 6 Days)

Snapdeal
1 - 6 years
Noida, Gurugram
8 months ago
Email to a friend
Report this job

Job Description

Responsibilities:

Answer Transferred Escalation calls from L1 advisors and emails professionally to provide information about products and services, take/cancel orders or obtain details of complaints
Keep records of customer interactions, details of inquiries, complaints, and comments as well as actions taken
Follow up to ensure that appropriate actions were taken on customers' requests
Refer unresolved customer grievances or special requests to designated departments for further investigation
Ensuring to turn negative sentiments to positive on Social Media complaints with customer delight
Ensure the highest level of customer satisfaction leading to high CSAT and RES scores

Essential Skills & Requirements:

Strong execution skills, Action-oriented and Go getter attitude
Knowledge of Salesforce CRM tool would be an added advantage
Ability to work under pressure situations
Ability to work in ambiguous situations and to come out with solutions as per the situations faced
Graduate in any stream
Excellent written and verbal communication
1-4 years experienced, preferably in customer service voice and handling escalations
6 Days Working (WFO)

Job Classification

Industry: Internet (E-Commerce)
Functional Area / Department: Customer Success, Service & Operations
Role Category: Customer Success, Service & Operations - Other
Role: Customer Service
Employement Type: Full time

Contact Details:

Company: Snapdeal
Location(s): Noida, Gurugram

+ View Contact

Login

Candidates can login here to view contacts and apply.

Sign In Sign Up

Email:

Password:

Password too short

To create your profile, apply for a job or make a registration

Your name (*)

Email (*)

Mobile (*)

Preferred City (* max. 2 w/comma)

Designation / Expected Role

Current / Recent Company (*)

Experience (*)

Expected Salary (*)

Desired Industry (*):

Functional area / Department (*):

Enter Skills (key skills, subjects, technologies & roles to use in search)

Write briefly about yourself, your experience and education (*)

Attach Resume Max 2.38 MB (RTF, PDF, DOC, DOCX formats only parsed)

Please, check the file size and type.

Add social media [ + ]

Create password

I agree with website service terms and conditions

Candidates are expected to provide most recent and accurate profile information, inappropriate content is strictly prohibited!

Keyskills: Customer Support Escalations Voice Process Blended Process Customer Service Query Resolution

Job seems aged, it may have been expired!
Fraud Alert to job seekers!

₹ -3.5 Lacs P.A

Job application

We will notify the employer with your details. You can also attach a resume or a cover letter.

Sign In Sign Up

Email:

Password:

Password too short

To create your profile, apply for a job or make a registration

Your name (*)

Email (*)

Mobile (*)

Preferred City (* max. 2 w/comma)

Designation / Expected Role

Current / Recent Company (*)

Experience (*)

Expected Salary (*)

Desired Industry (*):

Functional area / Department (*):

Enter Skills (key skills, subjects, technologies & roles to use in search)

Write briefly about yourself, your experience and education (*)

Attach ResumeMax 2.38 MB (RTF, PDF, DOC, DOCX formats only parsed)

Please, check the file size and type.

Add social media [ + ]

Create password

I agree with website service terms and conditions

Similar positions

Hiring For Admission Counselor Jobs In Delhi || Day Shift-sal Upto 35k

Cita Immigration

1 - 5 years

Delhi, NCR

1 day ago

₹ Not Disclosed

Customer Retention Officer - Field Customer Retention

Axis Max Life

1 - 3 years

Noida, Gurugram

4 days ago

₹ Not Disclosed

Customer Service Executive

Tech Mahindra

0 - 5 years

Mumbai

4 days ago

₹ 2-4.5 Lacs P.A.

Quality Analyst(Fresher/Exp) || Walk-in || Gopanpally

Wipro

0 - 2 years

Hyderabad

6 days ago

₹ 2-2.75 Lacs P.A.

Snapdeal

Snapdeal Private Limited. About Snapdeal In February 2010, Kunal Bahl along with Rohit Bansal, started Snapdeal.com - India's largest online marketplace, with the widest assortment of 12 million+ products across 500+ diverse categories from thousands of regional, national, and international bra...

Customer Support Executive (WFO - 6 Days) @ Snapdeal

Home > Customer Success, Service & Operations - Other