Lead - Last Mile Operation
- Flipkart
- 3 - 8 years
- Hyderabad
- 9 months ago
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Job Description
Responsibilities:
- Lead and optimize Hub Operations in line with logistics and supply chain standards.
- Ensure exceptional customer satisfaction and manage escalations effectively.
- Implement employee engagement initiatives to foster a productive team environment.
- Uphold Zero Tolerance Policy (ZTP), SOPs, and SLAs.
- Prepare business dashboards, manage budgeting, and oversee cash handling.
- Coordinate with departments for regulatory compliance and operational efficiency.
- Conduct team meetings, minimize attrition, and develop team leaders.
- Maintain safety standards, facility hygiene, and shipment accuracy.
- Address grievances through open house meetings and follow-up actions.
- Achieve KPIs related to capacity utilization and operational efficiency.
- Collaborate with local vendors, manage cash collection, and ensure financial reconciliation.
- Monitor Team Leaders' performance and identify talent for career progression.
Preferred Profile:
- Bachelors degree in Logistics, Supply Chain Management, or a related field.
- Proven experience in logistics operations management, preferably in a hub environment.
- Strong understanding of warehouse management systems and logistics software.
- Excellent leadership, communication, and problem-solving skills.
Benefits:
- Comprehensive Insurance
- Gratuity benefits
Job Classification
Industry: Internet (E-Commerce)Functional Area / Department: Procurement & Supply ChainRole Category: SCM & LogisticsRole: Logistics Operations ManagerEmployement Type: Full timeContact Details:
Company: FlipkartLocation(s): Hyderabad+ View Contact
Keyskills: last mile Team management Supply Chain Operations Logistics
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₹ -7 Lacs P.A
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