Product Trainer @ IntouchCX

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Product Trainer

IntouchCX
1 - 3 years
Hyderabad
8 months ago
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Job Description

Job Title: Product Trainer

About the Role:

We are looking for a passionate Product Trainer to join our team! In this role, you will deliver training sessions for new hires, create learning content, support day-to-day training needs, and help improve associate performance across customer service and sales teams.

Key Responsibilities:

Deliver engaging training sessions for new hires and existing associates.
Prepare training materials, worksheets, and job aids.
Identify knowledge gaps and provide coaching or refresher training.
Monitor performance and conduct training needs analysis (TNA).
Collaborate with cross-functional teams including SMEs, QAs, and stakeholders.
Participate in business reviews and calibration meetings.
Maintain training documentation and knowledge bases.
Communicate updates and feedback to associates and clients.

Requirements:

Minimum high school graduate.
At least 1 year of training or teaching/coaching experience.
Strong communication and presentation skills.
Experience in customer service and/or sales.
Proficiency in Microsoft Office and Google Suite.
Strong organizational, analytical, and multitasking abilities.
A proactive attitude and strong work ethic.
Design or content editing skills are a plus.

To Apply:
Send your CV to an***********u@in******x.com

Job Classification

Industry: BPM / BPO
Functional Area / Department: Customer Success, Service & Operations
Role Category: Voice / Blended
Role: Customer Retention - Voice / Blended
Employement Type: Freshers

Contact Details:

Company: IntouchCX
Location(s): Hyderabad

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Keyskills: Product Training Sales Training BPO Training International Voice Process

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Current / Recent Company (*)

Experience (*)

Expected Salary (*)

Desired Industry (*):

Functional area / Department (*):

Enter Skills (key skills, subjects, technologies & roles to use in search)

Write briefly about yourself, your experience and education (*)

Attach ResumeMax 2.38 MB (RTF, PDF, DOC, DOCX formats only parsed)

Please, check the file size and type.

Add social media [ + ]

Create password

I agree with website service terms and conditions

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IntouchCX

About company *IntouchCX Intouchcx is a global customer care and technology company that provides value- driven, future-forward solutions. For over 20 years, we have been the people and technology behind the worlds biggest brands, empowering human potential through our artificial intelligence di...

Product Trainer @ IntouchCX

Home > Voice / Blended

Product Trainer

Job Description

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Similar positions

Product Expert

Process Trainer - Prior Authorization department

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