The Assistant Manager- IIT will support the management team in overseeing daily operations and ensuring the efficient functioning of the department. The role requires strong leadership skills, excellent communication abilities, and the capability to manage and mentor team members.
Key Responsibilities:
Assist in the planning, coordination, and supervision of daily activities within the department.
Manage and monitor staff performance, providing guidance and support to ensure high levels of productivity and morale.
Ensure compliance with company policies and procedures, as well as industry regulations.
Develop and implement strategies to improve operational efficiency and effectiveness.
Handle customer inquiries and complaints, ensuring timely and satisfactory resolution.
Prepare and analyze reports on departmental performance, identifying areas for improvement and implementing corrective actions.
Collaborate with other departments to ensure seamless integration of operations.
Assist in budget preparation and management, ensuring cost-effective use of resources.
Participate in recruitment, training, and development of staff.
Stay updated on industry trends and best practices to ensure the department remains competitive and innovative.
Employee Benefits:
5 day working
Free Lunch and Snacks
Festivals, family day and team outing
Health insurance
Flexi working environment
Company Sponsored certifications
Travel opportunities
Bonuses- Fixed, variable, project linked, referral etc.
Job Classification
Industry: IT Services & ConsultingFunctional Area / Department: Customer Success, Service & OperationsRole Category: OperationsRole: Assistant ManagerEmployement Type: Full time