Php Lead ( DM-4091 )
- Oodles Technologies
- 2 - 4 years
- Noida, Gurugram
- 2 months ago
- Email to a friend
- Report this job
Job Description
Role & responsibilities
- Handle and resolve technical support tickets related to PHP and other web technologies.
- Provide timely, effective, and accurate responses to user inquiries and technical issues.
- Troubleshoot and debug issues reported by clients, working closely with the development team as needed.
- Work on improving the ticketing system by ensuring all queries are tracked, updated, and resolved within the specified SLA.
- Assist in maintaining and updating PHP-based applications and ensuring they run smoothly.
- Collaborate with cross-functional teams to ensure issues are addressed promptly.
- Provide feedback on recurring issues and help improve the overall user experience.
- Continuously learn about new technologies and tools relevant to the role.
Required Skills and Qualifications:
- Basic knowledge of PHP and web technologies (HTML, CSS, JavaScript).
- Familiarity with handling ticketing systems or willingness to learn.
- Strong problem-solving skills and attention to detail.
- Ability to communicate effectively with both technical and non-technical users.
- Good understanding of troubleshooting techniques for web applications.
- A proactive and positive attitude towards learning and career growth.
- Ability to work in a fast-paced environment and manage multiple tasks efficiently.
Good to have:
- Knowledge of popular ticketing systems like Jira, Zendesk, or ServiceNow.
- Experience with databases like MySQL or PostgreSQL.
- Basic understanding of version control systems (e.g., Git).
Note : You can also apply via - https://careers.oodles.io/jobs/1091/
Job Classification
Industry: IT Services & ConsultingFunctional Area / Department: Engineering - Software & QA
Role Category: Software Development
Role: Back End Developer
Employement Type: Full time
Contact Details:
Company: Oodles TechnologiesLocation(s): Noida, Gurugram
Keyskills: CSS HTML Node.Js Javascript PHP Php Laravel JIRA Laravel Laravel Php Framework GIT MySQL Zendesk React.Js Core PHP
Similar positions
Oodles Technologies
Oodles Technologies Pvt Ltd Oodles Technologies is an offshore software development company with a focus on state-of-the-art technologies. We have our niche in awe-inspiring domains like Blockchain, Machine Learning, Artificial Intelligence, ERP, Big Data and Live Video Streaming. We keep close ...
Job Listings
We are in open beta version of website, please let us know if any issues, at: info(at)indigojobs.in