The Role The Database Administrator operates on incidents, alerts and client projects as well as providing level 2 support to the VDBA Support team to support clients. A Database Administrator will monitor client database operational functions and statistics, report issues and potential impacts to the business and provide solutions to optimise performance. Role Responsibilities Receiving and handling requests for support following agreed procedures. Responding to requests for support by providing information to enable incident resolution and promptly allocating unresolved calls as appropriate. Monitor and optimize performance by tracking resource usage (CPU, memory, I/O) with tools like Performance Monitor, Extended Events, and Azure Monitor, addressing slow-running queries with indexing and schema refinements, and leveraging Azure SQL Intelligent Insights for automated tuning. Develop and maintain backup and recovery processes, including full/differential/transaction log backups on-premises and point-in-time backups in Azure SQL, automating jobs with SQL Agent or Azure Automation, and regularly testing restore procedures to validate data integrity. Enforce security and compliance by configuring user access and permissions (least privilege model) and implementing encryption. Perform routine maintenance and capacity planning through index rebuilds/reorganizations, integrity checks (DBCC CHECKDB), monitoring data growth (DTUs, vCores), and automating tasks with SQL scripts, Azure Logic Apps, or Azure Automation. Diagnose and resolve database-related issues by investigating logs, performance bottlenecks, and application feedback, using Azure Monitor and Log Analytics for troubleshooting, and collaborating with other teams or escalating to Microsoft Support when needed. Coordinate and implement database changes by reviewing schema modifications, releases, and data migrations, assessing risks, creating rollback plans, adhering to change control processes. Provide guidance, documentation, and on-call support by advising stakeholders on design and best practices, maintaining clear records of configurations and procedures (including Azure resources), and participating in on-call rotations to address critical incidents. Key Competencies Minimum 5+ years experience in a MS SQL Support and / or delivery role Proven experience across multiple Microsoft SQL Server environments Data Analytics skills favourably considered Preferred experience in Microsoft SQL Server to Current Version Preferred Microsoft Technology Associate (MTA) certification to MCSE or equivalent Level Azure Experience viewed favourably Previous experience in a similar support DBA role Able to assist and apply knowledge of Operating systems, data administration, data warehousing to assist with applications Strong client focus Strong communication skills to build and maintain positive relationships with team members and clients Ability to prioritise tasks, demonstrate initiative and meet deadlines
Job Classification
Industry: IT Services & Consulting Functional Area / Department: Engineering - Software & QA Role Category: DBA / Data warehousing Role: Database Administrator Employement Type: Full time