openings for phone banking officer in noida @ Career Guideline

Job Description

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1-Responsible for ensuring delivery of competent and consistent service in line with set standards that results in an enhanced customer experience for bank customers.
2-Ensure Out calling is done to Customers for clarifying customer queries on transaction declined due to card control not enabled, 3-Renewal and upgrade customers for welcome call/feature enforcement
4-To ensure that the defined benchmarks on service experience, call handling time, quality etc
5-Parameters are met consistently , including the call productivity standard.
6-To ensure zero defects processing of all customer requests
7-To ensure complete and accurate resolution within the defined TATs.
8-To ensure process compliance as per the set Audit and SQ guidelines.

Experience 1 - 7 Years Salary 1 Lac To 2 Lac 25 Thousand P.A. Industry Financial Services / Banking, Investments / Insurance / Stock Market / Loan Qualification Other Bachelor Degree Key Skills Communication Skills Cold Calling Cross Selling Voice Voice Process Customer Service Tele Sales Tele Calling Calling Phone Banking

Employement Category:

Employement Type: Full time
Industry: Recruitment Services
Role Category: General / Other Software
Functional Area: Not Applicable
Role/Responsibilies: openings for phone banking officer in noida

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Keyskills:   banking sales customer service credit cross selling stock market cold calling zero defects voice process phone banking financial services process compliance customer experience communication skills rss set salary selling control insurance