Microsoft 365 Advanced Cloud Engineer
- Progriz Coe
- 10 - 20 years
- Mumbai
- 30 days ago
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Job Description
Job Title: M365 Trainer and IT Manager (Dual Role)
Location: Lower Parel, Mumbai
Employment Type: Full-timePosition Overview:
We are seeking a dynamic and versatile professional to take on a dual role as an M365 Trainer and IT Manager. This unique position combines leadership of the IT infrastructure and support function with expert-level training and adoption of Microsoft 365 (M365) tools across the organization. The ideal candidate is a proactive IT leader with strong technical knowledge of M365 ecosystems, excellent communication skills, and a passion for driving digital transformation through user enablement and IT excellence.Key Responsibilities:M365 Trainer Responsibilities (Approx. 80%):
- Develop and deliver engaging training sessions (virtual and in-person) for staff on Microsoft 365 applications including Teams, SharePoint, OneDrive, Outlook, Power Platform, and others.
- Create training materials such as user guides, quick reference cards, video tutorials, and FAQs tailored to various user levels.
- Drive M365 adoption by promoting best practices, productivity tips, and new feature rollouts.
- Assess and measure training effectiveness through surveys, feedback, and follow-up sessions.
- Stay updated with Microsoft 365 product updates and adjust training content accordingly.
- Act as a champion for digital workplace technologies and support users in maximizing M365 capabilities.
IT Manager Responsibilities (Approx. 20%):
- Lead and manage the organization's IT operations including hardware, software, network, and security.
- Oversee IT support services ensuring timely resolution of technical issues across the organization.
- Administer and optimize M365 environment, Azure Active Directory, and related cloud services.
- Develop IT policies and best practices, including security protocols, disaster recovery plans, and data protection measures.
- Manage vendor relationships and evaluate contracts for IT services and products.
- Plan and execute IT projects including system upgrades, migrations, and digital transformation initiatives.
- Monitor and report on IT performance metrics and compliance requirements.
- Lead and mentor IT support staff (if applicable).
Qualifications:
- Bachelors degree in Information Technology, Computer Science, or a related field. Certifications (such as MCT, MCSA, Microsoft 365 Certified: Modern Desktop Administrator Associate) preferred.
- 5+ years of IT management experience, with at least 2 years focused on M365 environments.
- Strong expertise in Microsoft 365 suite (Teams, SharePoint, OneDrive, Exchange Online, Power Automate, Power BI, etc.).
- Proven experience in designing and delivering technical training programs for diverse audiences.
- Excellent project management, organizational, and leadership skills.
- Strong problem-solving abilities and a proactive approach to IT service management.
- Excellent interpersonal and communication skills.
Preferred Skills:
- Experience with Azure, Intune, Endpoint Manager, and security frameworks.
- Knowledge of ITIL practices and frameworks.
- Experience in change management or organizational digital transformation initiatives.
- Ability to simplify complex technical information for non-technical users.
What We Offer:
- Competitive salary and benefits package.
- Opportunity to shape the digital landscape of a growing organization.
- A dynamic and collaborative working environment.
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Job Classification
Industry: IT Services & ConsultingFunctional Area / Department: IT & Information Security
Role Category: IT Infrastructure Services
Role: IT Operations Management
Employement Type: Full time
Contact Details:
Company: Progriz CoeLocation(s): Mumbai
Keyskills: M365 Microsoft Teams Azure Active Directory Migration MS Exchange IT Support Sharepoint Exchange Online Onedrive
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Progriz Coe
We're a top-tier IT consulting firm, with headquarters in Atlanta and London, providing best-in-class technical solutions for companies across finance, energy, ecomm, logistics, travel, retail, entertainment, auto, and healthcare, specifically for our many end clients, including Microsoft, Google...
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