Operations Analyst (Pre- Post Sales) @ Valuedrive

Job Description

About the role:

• This is in office job to provide excellent customer service from intake to
• release of their vehicles.
• Determine and diagnose car issues based on customer description and vehicle
• condition.
• Stakeholder management, CX handling, ticket management and Warranty
• handling
• Responsible for handling customer escalations at city level
• Driving better customer experience with instant resolution at the time of delivery
• Ensuring process and policy adherence across the function so that CX experience
• is not impacted.
• Understanding customer expectationsin various aspects and sharing the same
• with central team

Requirements:

• Working knowledge and experience of automotive products, repairs and parts
• Secondary education in the automotive field or equivalent work experience
• Strong communication skills and the ability to translate customers needs to workable technician orders.
• Organizational skills including the ability to schedule appointments, meet with customers and ensure that work is done properly.
• Exceptional customer service skills based on experience

Employement Category:

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Keyskills:   automobile service automobile engineering automotive automotive sales customer service