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Voice Engineer / VoIP Engineer @ Qualcomm

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 Voice Engineer / VoIP Engineer

Job Description

Job Area: Information Technology Group, Information Technology Group > IT EngineeringGeneral Summary:The responsibilities of this individual will have a focus on managing VoIP, Web-Ex Contact Center solutions ensuring the smooth and efficient operations. Duties will also include service monitoring and maintenance, infrastructure and client support, and project/upgrade work for the supported services and technologies.Key Responsibilities: - Deployment, support, and troubleshootingDeploy, support, and troubleshoot various versions of TEAMS Phone System.- Communication across organizational levelsDiscuss Team"s and Office 365 Platform Services with technical staff, project managers, and management.- PowerShell expertiseUtilize strong knowledge of PowerShell commands and scripting for system management.- Ribbon SBCs integrationExperience with Ribbon SBCs integrated with MS Teams Direct Routing, including deployment methodologies, best practices, and troubleshooting.- Poly (HP) Devices managementDeploy and troubleshoot Team"s Phone System and Poly (HP) Devices, following best practices.- Unified Messaging integrationConfigure Team"s audio, video, and telephony solutions, integrating them with M365- Manage Field Requests: Handle requests from various resources, including creating and modifying agent profiles and IVR call flows.- Build/configure/implement call flowsDesign and implement call flow structures to enhance customer experience and operational efficiency.- TIER 3 operations and maintenance:Focus on day-to-day operations, preventive maintenance, and upgrade responsibilities in the call center environment.- Expertise in WxCCE componentsDemonstrate TIER 3 expertise in configuration and troubleshooting of WxCCE components.- Troubleshooting and log analysisCapture and interpret debug level logs for WxCCE and other UC environments to diagnose and resolve issues.- Support and stakeholder engagementProvide support to contact center stakeholders and ensure smooth operations through effective configuration and testing in WxCCE environments.Minimum Qualifications:
  • Bachelor's degree in Computer Science, Computer Engineering, Information Systems, or related field.
  • OR
    1+ year of IT-related work experience with a Bachelor"s degree in a non-technical field (e.g., Business, Humanities, Marketing), or related field.
  • OR
    3+ years of IT-related work experience with a High school diploma or equivalent. Physical Requirements:
  • Frequently transports and installs equipment up to 20 lbs.Bachelor's/Masters in Information Technology or equivalentOverall 6+ Years of Experience with SBCs, Unified Communications and Contact Center technology.Any certifications in relevent Microsoft Technologies like MS-721, Webex Contact Center, etc.6+ Years of Experience with SBCs, Unified Communications and Contact Center technology.Any certifications in relevent Microsoft Technologies like MS-721, Webex Contact Center, etc.Bachelors/Masters in Information TechnologyApplicants Qualcomm is an equal opportunity employer. If you are an individual with a disability and need an accommodation during the application/hiring process, rest assured that Qualcomm is committed to providing an accessible process. You may e-mail di*********************s@qu*****m.com or call Qualcomm's toll-free number found here. Upon request, Qualcomm will provide reasonable accommodations to support individuals with disabilities to be able participate in the hiring process. Qualcomm is also committed to making our workplace accessible for individuals with disabilities. (Keep in mind that this email address is used to provide reasonable accommodations for individuals with disabilities. We will not respond here to requests for updates on applications or resume inquiries). Qualcomm expects its employees to abide by all applicable policies and procedures, including but not limited to security and other requirements regarding protection of Company confidential information and other confidential and/or proprietary information, to the extent those requirements are permissible under applicable law. To all Staffing and Recruiting Agencies: Our Careers Site is only for individuals seeking a job at Qualcomm. Staffing and recruiting agencies and individuals being represented by an agency are not authorized to use this site or to submit profiles, applications or resumes, and any such submissions will be considered unsolicited. Qualcomm does not accept unsolicited resumes or applications from agencies. Please do not forward resumes to our jobs alias, Qualcomm employees or any other company location. Qualcomm is not responsible for any fees related to unsolicited resumes/applications. If you would like more information about this role, please contact Qualcomm Careers.

    • Job Classification

    Industry: Telecom / ISP
    Functional Area / Department: Engineering - Hardware & Networks
    Role Category: IT Network
    Role: Network (Support) Engineer
    Employement Type: Full time

    Contact Details:

    Company: Qualcomm
    Location(s): Hyderabad

    + View Contact

    Keyskills:   system management unified communications sbc powershell scripting troubleshooting ivr ucce cisco voip cisco ip telephony routing cucm voice gateways cisco call manager telephony powershell voip call flow unified messaging webex sip h323

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