voice of Customer
- Incedo
- 2 - 5 years
- Chennai
- 8 months ago
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Job Description
VOC: Voice of Customer
Must skill : Medallia, OR Quantum Metrics, OR VertInt, along with user story
EXP: 2 to 6years
Loc : Chennai
Candidate needs to have:
- Bachelors degree or three or more years of work experience.
- Two or more years of relevant work experience.
- Experience working in improving customer experience.
- Experience working in the Voice of customer program.
- Ability to access information (complex and somewhat technical) and present ideas simply and effectively to various stakeholders and customers
- Hands on experience working in Medallia, Quantum Metrics, VertInt
- The ability to advocate on behalf of the customer.
- Excellent interpersonal communication, presentation, and writing skills, conflict management, negotiation, decision making, organizational and problem solving.
- Ability to work independently and prioritize work assignments, based on changing business needs.
- Self-motivated with the ability to work independently in a fast paced and rapidly evolving environment and make strong, sound decisions with minimal supervision
- Results-oriented, strong sense of urgency, proactive and flexible
Even better if candidate has one or more of the following:
- A degree in Computer Science or a similar discipline.
- Two or more years of experience as a Business Analyst or Associate Product Owner in a technical environment creating superior user experiences for Mobile and Web-based products.
- Experience writing user stories and documenting requirements.
- Ability to manage feedback from multiple stakeholders and drive to consensus
- Experience with Agile/Lean methodologies.
- Excellent project Management skill
Thanks
Yakesh
ya*********a@in******c.com
Job Classification
Industry: IT Services & ConsultingFunctional Area / Department: Customer Success, Service & OperationsRole Category: Customer SuccessRole: Customer Success AssociateEmployement Type: Full timeContact Details:
Company: IncedoLocation(s): Chennai
Keyskills: Voice Of Customer Medallia VertInt voc Quantum Metrics
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