Customer Service Representative
- Dire Surveillance
- 10 Positions
- Mohali, Chandigarh
- 8 months ago
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Job Description
- Site Monitoring: Use AI-based automated portal to actively monitor client sites, ensuring smooth operations and identifying potential issues before they arise.
- Client Follow-ups: Regularly communicate with clients to ensure their needs are met and to provide updates on system performance. Maintain a professional and responsive attitude to client queries.
- Reporting: Generate accurate reports based on the monitoring data from the AI portal. Ensure reports are delivered on time and meet quality standards.
- Focus on Automation: Ensure 100% focus on the automated monitoring system. Strive for zero escalations by addressing issues proactively within the automated system.
- Training Participation: Participate in regular training sessions to stay updated with new technologies, tools, and processes related to system monitoring and client management.
- Process Adherence: Follow standard operating procedures (SOPs) and ensure compliance with company policies while performing job responsibilities
- 0-3 years of experience in customer care.
- Excellent verbal and written communication skills in English.
- Ability to work independently and meet sales targets.
- Strong problem-solving skills and a customer-centric approach.
- Ability to thrive in a fast-paced environment.
- Previous experience working with international clients is a plus.
- Familiarity with CRM software (e.g., Salesforce, HubSpot) is desirable.
- Must be comfortable working in night shifts to cater to international time zones.
- Strong interpersonal skills and ability to handle customer objections.
- Knowledge of international markets.
- Strong organizational and time-management skills.
- Ability to work collaboratively with a team.
We are looking for a dynamic and motivated Customer Service Executive to join our International Operations team in Mohali. The ideal candidate will have at least 0-3 years of experience in Operations or customer service, and possess strong communication skills to engage with international clients effectively.
Key Responsibilities:
Requirements:
Preferred Skills:
Employement Category:
Employement Type: Full timeIndustry: IT Services & ConsultingRole Category: Customer Service (International)Functional Area: Not SpecifiedRole/Responsibilies: Customer Service RepresentativeContact Details:
Company: Dire SurveillanceLocation(s): Mohali, Chandigarh
Keyskills: customer support computer bpo process surveillance customer service monitoring ms office operations spoken english
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Dire Surveillance is a leading security and surveillance company providing live video monitoring services across the United States. We specialize in 24/7 real-time camera monitoring, proactive threat detection, and customized surveillance solutions tailored to each client’s needs. Our opera...
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