Customer Care Executive
- IntouchCX
- 0 - 2 years
- Hyderabad
- 8 months ago
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Job Description
Role & responsibilities :
1. Bill Analysis: Analyze customer usage patterns and identify opportunities for bill
reduction.
2. Solution Development: Develop and present personalized solutions to customers,
including plan changes, promotions, and other cost-saving options.
3. Customer Communication: Effectively communicate with customers on all,
understanding their needs and providing clear explanations of solutions.
4. Issue Resolution: Resolve customer complaints and concerns related to billing and
usage in a timely and professional manner.
5. Metrics and Quality: Meet or exceed performance metrics, including customer
satisfaction, first contact resolution, and bill reduction.
6. Sales / Upsell: Upsell new services, promotions, offers to customer, while maintaining
customer experience. Conversational sales experience is added advantage.
Preferred candidate profile:
1. Experience: 1-2 years of experience in customer service, Voice - call center environment.
Previous sales experience is added advantage
2. Analytical Skills: Ability to analyze customer usage patterns and identify opportunities for
bill reduction.
3. Communication Skills: Excellent conversational communication skills, with the ability to
effectively engage with customers, provide solutions and upsell packages, promotions and
services
4. Product Knowledge: Familiarity with Comcast products and services, including plans,
promotions, and pricing.
5. Problem-Solving Skills: Ability to troubleshoot and resolve customer issues in a timely
and professional manner.
6. Service to Sale: Ability to identify the opportunity and present the solution in form of
upselling options like change in plans, discounts, addition of new services to provide overall
saving to the customer
PLEASE CONTACT:
HR GANESH SAGGURTHI
9381030*** (Only WhatsApp).
Job Classification
Industry: BPM / BPOFunctional Area / Department: Customer Success, Service & OperationsRole Category: Voice / BlendedRole: Voice / Blended - OtherEmployement Type: Full timeContact Details:
Company: IntouchCXLocation(s): Hyderabad
Keyskills: Us Voice Process International Voice Process US Process Inbound Voice Process International BPO
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IntouchCX
About company *IntouchCX Intouchcx is a global customer care and technology company that provides value- driven, future-forward solutions. For over 20 years, we have been the people and technology behind the worlds biggest brands, empowering human potential through our artificial intelligence di...
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