Hiring for Branch Operation Manager in a @ Pradev Manpower Service

Job Description

of Branch Operation Manager

Responsible for daily operations of a full service branch office covering all aspects viz branch operations, lending, ,
security and safety in accordance with the Bank's guidelines.
1. Review && monitor AOF rejection cases, account closures, overdue FD && FD maturity data and renewals thereof
2. Scrutinize and verify customer requests, AOFs as per prescribed checklist before dispatching for processing.
Informing customers in case of rejections, if any.
3. Driving key Metrics by :
Daily checking of common pending folder of the branch and individual employees to ensure that no customer
request is pending with the staff along with random drawer audits
4. Maintaining lowest levels of wait-time through :
Load balancing among desks
Regular monitoring of pending tokens through Admin login
Analysis to understand employee level productivity && Daily roistering
Leave planning && Training calendar
5. Ensuring adherence to Corporate Attire policy and Grooming guidelines by all staff members
6. Compliance && Risk
Ensure operations, risk control and process adherence at branches
Branch Audit scores
SOAX Audit scores
Fraud prevention
Ops risk monitoring
RBI audits, inspections and incognito visits
7. Branch Profitability
Maintain optimal cash holding at branch so as to ensure minimal cost of cash holding
Tracking big ticket opex line items in Branch P&&L Rentals, Electricity, Employees etc and taking
corrective action if required
Ensure timely recovery of interest and service charges
8. Capability Building && Manpower Management
Identify training needs
Inculcate self learning culture among employees

 

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Employement Category:

Employement Type: Full time
Industry: Banking
Role Category: Operations Management / Process AnalysisInvestment Banking / M&A
Functional Area: Not Applicable
Role/Responsibilies: Hiring for Branch Operation Manager in a

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Keyskills:   sdm bom dbm authorization team handling operation head deputy branch manager branch operation manager