Support Associate - Sap Abap Fi / Abap @ SAP India

Purpose and Objectives
Do you demand the best from your professional career Are you inspired by excellence At SAP, you will have the power to make a real impact. As the global market leader for business software, SAP helps companies and organizations in more than 25 industries to run better.
As an S/4HANA Cloud Support Engineer, you trouble - shoot and solve incoming customer issues through multiple channels, such as Incidents, Expert Chat and Schedule an Expert. This task regularly involves liaising with development and operations teams. By collaborating with colleagues, utilising our knowledge databases, problem simulation and remote work on customer systems, you will resolve customer issues while achieving excellent customer satisfaction.

The SAP community of employees, partners and customers is vast - the SAP Community Network ( http://scn.sap.com ) has over 2.5 million members.
The worldwide Product Support team of ~3000 is committed to the success of our customers through outstanding technical support. We actively investigate customer issues by mastering diverse technologies and by working intensively with the products we offer.

What we can offer you

• Career progression - At SAP we are known for offering employees the tools and support to develop in their career.
• Training - each employee will have a development plan that involves a mixture of on - the - job learning and knowledge - based training.
• Supportive environment - we encourage expression, collaboration, individuality and diversity - you will work with global teams spanning a range of nationalities and languages.
• Working on world class cloud products and services - enhancing your technical and SAP knowledge.

Expectations and Tasks

• Responsibilities include but are not limited to:

• Analyse and resolve customer Incidents by means of knowledge databases (SAP Notes service, solved incidents and documentation) and verification of software customising entries and hardware parameters.
• Report errors and identify possible resolution to development support
• Provide consulting for customers on procedural issues and queries

• Provide Mission Critical Support on weekend and evening shift as scheduled
• Share knowledge within a global team
• Create content for and maintain the technical knowledge databases
• Create check tools and workarounds for customers issues
• Create supportability and analysis tools for customer use

Education

• Degree in Computer Science, Information Technology, Software Engineering, Business Information Systems, Engineering, Science or a related discipline is required

Skills and Competencies

Required:

• An early adopter mindset and the ability to thrive in a changing environment

• Strong collaboration skills and a flexible approach to working in teams
• Bias toward action, initiative and a focus on business strategies
• Systematic, communicative, and creative focus
• Excellent customer focus & English communication skills (oral and written)
• Enjoy and derive satisfaction from communicating with customers

• Strong ability to capture a complete and accurate problem/symptom description of reported issues
• Ability to successfully troubleshoot and narrow down reported issues, identify root causes, and find creative solutions

Work Experience

• Experience working with customers is desirable
• Previous internship experience would be an asset
• Relevant work experience of min 2 years in an IT related consulting/support/development role
• ABAP / SAP FINANCE knowledge is an added advantage