Kotak Mahindra Bank | Phone Banking Officer
- Career Empower
- 0 - 4 years
- Mumbai
- 4 years ago
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Job Description
Job Designation: Phone Banking Officer This is permanent job on roles of the Banking Industry with fixed salary + high incentives.Be part of fastest growing digital sales channel in financial services industry. Job Description:
- Must be excellent communication skills Verbal & Written.
- Good listening skills and strong communication abilities.
- Flexible to get scattered 8 Week Offs in a month with 9 hours with late evening and night shifts.
- To Attend the inbound calls of customers in Retail Liabilities and process the queries & requests to customer's satisfaction.
- To identify and convert the opportunities for cross selling (banking product) on customer's call.
- Responsible for quality communication and customer servicing within laid down productivity and service benchmarks.
- Ensure customer delight and consistent service experience, including timely resolution of customer queries/issues.
- Complete the logs specified by the process (End-of-day target).
- Adherence to Information Security norms & quality process norms.
- To be aware of and comply with any updates about the process.
- Act on the feedback given by Team Leader/Team Coach or Quality or on the coaching provided to the team as guidelines for improving performance.
Candidate Desire Profile:
- Must be excellent communication skills Verbal & Written.
- Good listening skills and strong communication abilities.
- Flexible to get scattered 8 Week Offs in a month with 9 hours with late evening and night shifts.
- Age should be 20-32 years only.
- Be Confident and willing to learn with a flair for knowledge. Possess an upbeat, positive can-do attitude & works with integrity.
- Team Player, collaborative Self-motivated person including the ability to act as a role model within the organization. Should be able to establish rapport quickly with peers, managers & customers.
- Team player Candidate must be able to work effectively with all levels of the organization.
Salary Package:
- Annual CTC of Rs.1.75 to 3.50 Lac per annum plus performance based high Incentives.
- Plus PF, Gratuity and Mediclaim & Insurance cover (as per policy).
Education Qualification:
- Minimum Graduate with any stream Or
- Post Graduate with any stream.
Job Locations: Thane-West (Maharashtra) Note: Interested candidates need to apply on same or Send / forward CV's/Resumes at: hr***********k@gm**l.com | And write in the subject line "Kotak-PBO-278" we will revert back. For Any kind of assistance or query call us:
Between 10.00 am to 5.00 pm only (do not call beyond the timings) Mobile Number +91- 9643853***.
Perks and Benefits
Plus Variable (performance Based High Incentives)Job Classification
Industry: Banking, Financial Services, BrokingFunctional Area: ITES, BPO, KPO, LPO, Customer Service, Operations,
Role Category: Voice
Role: Voice
Employement Type: Full time
Education
Under Graduation: Any Graduate in Any SpecializationPost Graduation: Any Postgraduate in Any Specialization
Doctorate: Doctorate Not Required, Any Doctorate in Any Specialization
Contact Details:
Company: Career EmpowerLocation(s): Mumbai
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Keyskills: retail banking cce assistant manager officer back office banking operations cross sales tele sales phone banking branch customer relationship relationship officer mis client acquisition virtual relationship manager finance customer care executive
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