Job Description
In these roles you will be responsible for: Performing outbound calls to insurance companies (in the US) to collect outstanding Accounts Receivables.
Responding to customer requests by phone and/or in writing to ensure customer satisfaction and to assure that service standards are met
Analyzing medical insurance claims for quality assurance
Resolving moderately routine questions following pre-established guidelines
Performing routine research on customer inquiries.
Developing and maintaining a solid working knowledge of the healthcare insurance industry and of all products, services and processes performed by the team
Identify the outstanding claims with payers through the reports from clients
Place calls with payers with regard to outstanding claims
Document the details of the calls made to payers in DBPMS and the client software
Coordinate with the team leader in following the processes
Required Candidate profile Ability to work regularly scheduled shifts from Monday-Friday 17:30 to 3:30 AM IST.
12th Std/ Diploma/ Any Degree/ Non Graduate also can Apply 1+ year(s) of experience using a computer with Windows PC applications that required you to use a keyboard, navigate screens, and learn new software tools.
6+ months of experience in a service-oriented role where you had to correspond in writing or over the phone with customers who spoke English.
6+ months of experience in a service-oriented role where you had to apply business rules to varying fact situations and make appropriate decisions.
Required Candidate profile
- Ability to work regularly scheduled shifts from Monday-Friday 17:30 to 3:30 AM IST.
- 12th Std/ Diploma/ Any Degree/ Non Graduate also can Apply
- 1+ year(s) of experience using a computer with Windows PC applications that required you to use a keyboard, navigate screens, and learn new software tools.
- 6+ months of experience in a service-oriented role where you had to correspond in writing or over the phone with customers who spoke English.
- 6+ months of experience in a service-oriented role where you had to apply business rules to varying fact situations and make appropriate decisions.
Venue and Timing:
NTT DATA
DLF IT Park, 7th Block 2nd Floor,
Ramapuram.
Chennai- 89
Please Carry your original ID Proof
Available slots - 1 PM to 6 PM Inwards
Feel free to call @ 9344993*** for any more Clarification.
Job Classification
Industry: BPO, Call Centre, ITeS
Functional Area: ITES, BPO, KPO, LPO, Customer Service, Operations,
Role Category: Voice
Role: Voice
Employement Type: Full time
Education
Under Graduation: Any Graduate in Any Specialization, Graduation Not Required
Post Graduation: Any Postgraduate in Any Specialization, Post Graduation Not Required
Doctorate: Any Doctorate in Any Specialization, Doctorate Not Required
Contact Details:
Company: NTT DATA GLOBAL DELIVERY SERVICES PRIVATE LIMITED
Location(s): Chennai
Keyskills:
accounts receivable
Senior AR Caller
ar calling
Denial Handling
DENIAL CALLING
insurance claims
dental denial
outbound calling
Denial Management
AR Caller
english language
revenue cycle management