Customer Service Specialist || Us Process || Niit Hiring || Wipro
- Niit Learning Systems
- 0 - 2 years
- Noida, Gurugram
- 1 month ago
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Job Description
#NIIT Hiring for its Client - WIPRO#
Are you a smart, customer-focused professional with a positive attitude and a passion for delivering exceptional service? Were looking for you to join our team!
Designation: Customer Care Specialist (US process)
Job Location- Gurugram, Work from Office only
Roles and Responsibilities of a Customer Care Specialist:
- Customer Service through calls
- Ensure timely and accurate service delivery at defined productivity levels
- Build client & domain knowledge to be able to deliver a resolution on the first conversation
- Ensure adherence to Client Service Level Agreements (SLAs) like Customer Satisfaction, Service Level, Handle Time & Customer Effort
- Maintain Internal Service Attendance & Accountability policies
- Execute issue /query & Client level delivery quality on calls
- Adhere to Customer resolution and ensure proper documentation &follow-up
- Identify, share and support operational improvements
What Wipro offers:
- Defined career roadmap which offers growth opportunities
- Performance-based incentive program (Depends on Process/Client Alignment)
- Investment in talent development and skills enhancement
- Work-life balance with a 5-day workweek
- Collaborative environment with best-in-class professionals
- Focus on colleague engagement and fun at work
Eligibility:
- Graduates in B.Com, B.A, BCA, BBA, BHM, BSc & BSc IT, (Except Stats, Math's Hons & Eco Hons)
- B.Tech. with min 6 months of similar experience is required in BPO/KPO
- M.Com, MA with min 6 months of similar experience is required in BPO/KPO (Except MCA and MSC)
- Age upto 31 years
- Gap should not be more than 4 years after graduation
- Undergraduates/ pursuing graduation are NOT eligible
- Candidates who are currently located in Delhi NCR/Gurgaon are only eligible
Note - Interested Candidate can connect directly for quick response.
* Send your resume to vi**********i@ni****s.com
* Contact: 6394041*** (WhatsApp)
Job Classification
Industry: IT Services & ConsultingFunctional Area / Department: Customer Success, Service & Operations
Role Category: Voice / Blended
Role: Voice / Blended - Other
Employement Type: Full time
Contact Details:
Company: Niit Learning SystemsLocation(s): Noida, Gurugram
Keyskills: Voice Process Customer Care International Voice Process International BPO BPO BBA BCOM Customer Service Cce Backend Operations Voice Support fresher Customer Support Client Servicing customer service representative Us Voice Process Customer Handling
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