L2
Good understanding of Networking - IP/TCP protocols
Good understanding of switching, routing
Good understanding of switches, routers, firewalls
Understanding of differences between router and firewall, firewall and proxy
Good understanding of SSL, certificates
Good understanding of authentication-LDAP(s), Kerberos, SAML
Hands-On experience of 2 years on proxy solutions (Cisco SWA, Bluecoat, Zscaler ZIA, Netskope SWG)
ITIL processes
Good understanding of ITSM tools -ServiceNow is preferable
L3
Thorough expertise of Networking - IP/TCP protocols
Good understanding of switching, routing
Good understanding of switches, routers, firewalls
Understanding of differences between router and firewall, firewall and proxy
Expert on SSL, certificates
Expert of authentication-LDAP(s), Kerberos, SAML
Hands-On experience of 5-8 years on proxy solutions (Cisco SWA, Bluecoat, Zscaler ZIA, Netskope SWG)
ITIL processes
Good understanding of ITSM tools -ServiceNow is preferable
Good understanding of tools like wireshark
Able to handle P1/Major incidents individually and drive the troubleshooting
Perform Root cause analysis and propose and deploy the solutions
Guide the L2 and L1 team, write and publish KB articles
Keyskills: Netskope Proxy WSA Netskope