Mega Walk-in 17th May (sat) I Chandigarh I Customer Service Associate
- TELUS International
- 0 - 5 years
- Noida, Gurugram
- 8 months ago
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Job Description
Walk in Date -17th May 2025, Saturday
Walk-in Time - 10.00 AM- 4 PM IST
Venue: Regenta Place Mohali by Royal Orchid Hotels Ltd., TDI city, 1 Commercial Center, Plot no. 620, Airport Rd, Sector 119, Sahibzada Ajit Singh Nagar, Punjab 140301
Work Location: Sector 135, Noida
Role & Responsibilities
- Performing inbound calls from wire transfer customers and agents.
- Take inbound calls per day from the customers.
- Answer a wide range of inquiries and solve a wide range of customer service issues and problems.
- This job has a highly regimented schedule and requires a full day of assisting customers on the phone.
- Strong customer service skills including diplomacy and the art of diffusing tense situations are required.
- Processing customers orders and ensuring its accuracy and completion.
- Participating in continuous training sessions and sharing best practices.
- Show good oral and written skills for call escalation via call sheet completion or call escalation.
Preferred Candidate Profile
- Educational Qualification: Any Graduate (Result awaited can apply)
- Freshers with graduation can apply
- Excellent Written & communication in English.
- Should be comfortable in night shifts and rotational week offs.
- Ability to model the corporate value of respect, courage, passion, teamwork and integrity.
- Working Model : 24*7 (work from Office)
- Candidate should be comfortable with relocation to job location- Noida
Perks and Benefits
- Salary: 3.5 LPA - 4.20 LPA.
- Medicare Benefits
- Both side cab facilities.
- Medical Insurance
- Life Insurance
Job Classification
Industry: BPM / BPOFunctional Area / Department: Customer Success, Service & OperationsRole Category: Voice / BlendedRole: Voice / Blended - OtherEmployement Type: Walk-insContact Details:
Company: TELUS InternationalLocation(s): Noida, Gurugram
Keyskills: Customer Service Communication Skills Customer Support Inbound Sales Sales Customer Care Voice Process Customer Handling Voice Support International BPO International Voice Process
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