Technical Support Engineer
- Simply Iot
- 3 - 8 years
- Hyderabad
- 1 month ago
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Job Description
Timings: 12PM To 7PM EST (USA)
Key Responsibilities:
- Provide pre-sales support to drive IoT connectivity adoption for IoT Solutions across various industries.
- Assist sales in providing technical support for perspective clients
- Conduct platform demos and training for perspective and existing clients
- Provide pre-sales and post-sales technical support to ensure customer satisfaction.
- Stay updated on emerging IoT technologies, market trends, and competitors offerings.
- Work closely with marketing and product teams to improve product positioning and messaging.
- Prepare and deliver technical proposals, quotes, and RFP responses.
- Maintain strong relationships with clients and provide ongoing account management.
Required Skills and Qualifications:
- Bachelors degree in Engineering, Computer Science, Telecommunications, or a related field.
- Proven experience in IoT sales, technical sales, or solution engineering.
- Strong understanding of IoT technologies, networking, cloud computing, and connectivity protocols (e.g., MQTT, LoRa, NB-IoT, 5G).
- Excellent communication, presentation, and negotiation skills.
- Ability to translate complex technical concepts into business solutions for clients.
- Experience with CRM software and sales forecasting tools.(Hub spot preferred)
- Self-motivated, goal-oriented, and capable of working independently and in a team.
- Willingness to travel as needed to meet clients and attend industry events.
Knowledge On the Preferred Skills
Devices:
*Iphone/IPad
*Samsung Android and Tablets
* Carrier Networks AT&T/T-Mobile/Verizon
*Network knowledge: LTE/CAT-M/Fixed Wireless /NbIoT
* Any other device knowledge Routers: Cradlepoint/BEC/Inhand/Pepwave (This will give a candidate an edge)
Industry Knowledge with respect to IoT Solutions: Verticals: ( these are the primary we have sold into lately).
Telehealth
SDWAN/VOIP
Building Automation
SCADA Solutions
GPS/Tracking
Digital Signage
Point of Sales
Push to talk over cellular
Job Tasks:
*Tier 1 Support. Take calls/Review Tickets for Services not working, questions on usage etc.
* Learn CAMP to do onboarding for new customers and assist existing
*Pull reporting for coverage checks/Billing info
*Opening tickets with carriers
*Knowledge of how Private APN works (This is a bonus if they know it not necessary).
Job Classification
Industry: Emerging Technologies (IoT)Functional Area / Department: IT & Information Security
Role Category: IT Support
Role: IT Support - Other
Employement Type: Full time
Contact Details:
Company: Simply IotLocation(s): Hyderabad
Keyskills: Iot Technology Customer Support Sales Support Technical Sales Product Support iot
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Simply Iot
Simply IoT offers flexible management services that help IOT Solution Providers succeed in growing their business.
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