Tech Mahindra Hiring Customer Care For E-commerce Process || 5 Days
- Tech Mahindra
- 0 - 2 years
- Noida, Gurugram
- 1 month ago
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Job Description
Great Opportunity to make their career into Customer Service!
HR Connect-Ms.Jessica Massey-+91-9389937*** (11am-5pm)
Job Description:
Tech Mahindra is looking for dedicated and customer-focused individuals to join our team as Customer Service Associates for the Leading E-Commerce Process in Noida.
As a Customer Service Associate, you will be a crucial link between the customers and the e-commerce platform, ensuring their queries and concerns are addressed promptly and professionally.
Key Responsibilities:
- Manage customer inquiries and interactions through chats, delivering an exceptional customer experience.
- Assist customers with product information, order placement, order tracking, returns, and any other inquiries they may have related to products.
- Address customer concerns, complaints, and issues effectively, striving to resolve them to the customer's satisfaction.
- Stay well-informed about the products available on the e-commerce platform, keeping up with product updates, promotions, and discounts.
- Collaborate with the team to provide solutions for complex customer issues and escalate matters when necessary.
- Maintain accurate and detailed records of customer interactions in the company's CRM system.
- Adhere to company policies and guidelines to ensure consistency and quality in customer service.
Qualifications and Skills:
- Graduates and Under-Graduates from any discipline are welcome to apply.
- Versant V-4 Required.
- Good communication skills in English (both written and verbal).
- Good problem-solving and interpersonal skills.
- Willingness to work in a customer-centric and fast-paced environment.
- Basic computer and internet proficiency.
Benefits:
- Competitive annual CTC of up to 1.98 LPA.
- 5 Days Working with rotational off.
- One-side Cab Facility in Odd Hrs.
- Comprehensive training and ongoing support.
- Growth opportunities within a leading tech organization.
- Employee-friendly work environment.
- Health and wellness benefits.
Tech Mahindra is an equal opportunity employer and values diversity in its workforce. We encourage applicants from various backgrounds to apply.
Job Classification
Industry: BPM / BPOFunctional Area / Department: Customer Success, Service & Operations
Role Category: Customer Success
Role: Customer Success Associate
Employement Type: Full time
Contact Details:
Company: Tech MahindraLocation(s): Noida, Gurugram
Keyskills: Customer Service Inbound Process Solving Queries Adaptability Problem Solving Inbound Calls Voice Process Voice Support Customer Relationship Customer Support CSE Bpo Voice Customer Centric Customer Care Domestic BPO Customer Queries Customer Handling
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Tech Mahindra
Tech Mahindra Limited is an Indian multinational provider of information technology (IT), networking technology solutions and Business Process Outsourcing (BPO) to the telecommunications industry. Tech Mahindra is a US$4.2 billion company with over 117,000 employees across 90 countries. It provide...
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