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ServiceNow Developer(V) @ Infosys

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 ServiceNow Developer(V)

Job Description

Role & responsibilities

ServiceNow ITOM


  • Collaborate with stakeholders to gather requirements and translate them into technical specifications for ServiceNow ITOM - Discovery solutions.
  • Design, develop, and configure ServiceNow ITOM and CMDB modules, including Discovery, Service Mapping, and Configuration Management.
  • Design and Develop Discovery Patterns and Schedules to Ensure successful Discovery of CIs through MID Server, Horizontal Discovery, Top Down Discovery, Patterns and probes for Discover Data Center, Network , SAP and Cloud CIS.
  • Customize ServiceNow workflows, business rules, UI policies, and notifications to support ITOM and CMDB processes and automation.
  • Configure and maintain the CMDB data model as per CSDM framework, ensuring accurate and up-to-date configuration item (CI) information.
  • Integrate ServiceNow with other internal and external data sources.
  • Provide ongoing support and maintenance for ServiceNow applications, troubleshooting issues and implementing necessary fixes or enhancements.

Preferred Certifications:


  • ServiceNow certifications such as Certified System Administrator (CSA) and Certified Implementation Specialist (CIS) in ITOM or CMDB are highly desirable
  • Certified ServiceNow Administrator(CSA) and Certified Implementation Specialist(CIS) with ITSM/HRSD or ServiceNow Certified Application Developer (CAD) certification
  • Experience with Agile development methodologies is a plus

Job Classification

Industry: IT Services & Consulting
Functional Area / Department: Consulting
Role Category: IT Consulting
Role: Technical Consultant
Employement Type: Full time

Contact Details:

Company: Infosys
Location(s): Pune

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Keyskills:   Servicenow CMDB hrdc Itom

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