Oracle Ebs Senior Technical Analyst - Bip,
- The Indigenous Force
- 6 to 10 Yrs
- Noida, Gurugram
- 1 month ago
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Job Description
- Job Description As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and troubleshooting for our Electronic Support Services. A primary point of contact for customers, you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues. As a Sr. Support Engineer, you will be the technical interface to customers, Original Equipment Manufacturers (OEMs) and Value-Added Resellers (VARs) for resolution of problems related to the installation, recommended maintenance and use of Oracle products. Have an understanding of all Oracle products in their competencies and in-depth knowledge of several products and/or platforms. Also, you should be highly experienced in multiple platforms and be able to complete assigned duties with minimal direction from management. In this position, you will routinely act independently while researching and developing solutions to customer issues. Job duties are varied and complex utilizing independent judgment. May have project lead role. 4 years experience with Core products or five years experience with Applications products and have a technical degree i.e., BS Computer Science/Management Information Systems/Science/ Engineering/Math/Physics/Chemistry with a 3.0 GPA OR (for Applications) proven professional/ technical experience, i.e., demonstrating an understanding of Applications at a functional and technical level (preferably Oracle) Career Level - IC3 Responsibilities Job Description We expect candidate to have: Hands-on experience in developing objects using Oracle SQL, PL/SQL, XML/BI Publisher, Unix, Forms, Reports, Workflow, OA, Java, Framework, SOA/BPEL, OTBI, OIC, XML / HTML, REST APIs. Strong technical debugging skills using above mentioned tools. Candidate should have implementation/Support experience in Oracle EBS Supply Chain, Financials, Planning or OPM areas. Strong problem solving skills. Strong Customer interactions and service orientation so you can understand customers critical situations and accordingly provide the response, and mobilize the organizational resources, while setting realistic expectations to customers. Strong operations management and innovation orientation so you can continually improve the processes, methods, tools, and utilities. Candidate should be team player so you leverage each others strengths. You will be engaged in collaboration with peers within/across the teams often. Strong learning orientation so you keep abreast of the emerging business models/processes, applications product solutions, product features, technology features and use this learning to deliver value to customers on a daily basis. High flexibility so you remain agile in a fast changing business and organizational environment. Create and maintain appropriate documentation for architecture, design, technical, implementation, support and test activities. Personal Attributes: Self driven and result oriented Strong problem solving/analytical skills Strong customer support and relation skills Effective communication (verbal and written) Focus on relationships (internal and external) Strong willingness to learn new things and share them with others Influencing/negotiating Team player Customer focused Confident and decisive Values Expertise (maintaining professional expertise in own discipline) Enthusiasm Flexibility Organizational skills Values and enjoys coaching/knowledge transfer ability Values and enjoys teaching technical courses Your Qualifications Technical Skills: Candidate should have 6+ years of techno-functional experience in Oracle EBS R12/Fusion Supply Chain/Financials/Planning/Process Manufacturing areas using SQL, PL/SQL, XML/BI Publisher, Unix, Forms, Reports, Workflow, OA, Java, Framework, SOA/BPEL, OTBI, OIC, XML / HTML, REST APIs. Good debugging skills using above mentioned technical tools. Should have experience in development/support/implementation of CEMLIs. Shift working is mandatory. Ready to work in shifts including night shift on rotation basis. The role will be based in Bangalore / Hyderabad/Noida. Education: BE, BTech, MCA , preferred. Other qualifications with adequate experience may be considered. About Us As a world leader in cloud solutions, Oracle uses tomorrows technology to tackle todays challenges. Weve partnered with industry-leaders in almost every sectorand continue to thrive after 40+ years of change by operating with integrity. We know that true innovation starts when everyone is empowered to contribute. Thats why were committed to growing an inclusive workforce that promotes opportunities for all. Oracle careers open the door to global opportunities where work-life balance flourishes. We offer competitive benefits based on parity and consistency and support our people with flexible medical, life insurance, and retirement options. We also encourage employees to give back to their communities through our volunteer programs. Were committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by emailing hidden_email or by calling +1 hidden_mobile in the United States. ,
Employement Category:
Employement Type: Full timeIndustry: IT Services & Consulting
Role Category: Not Specified
Functional Area: Not Specified
Role/Responsibilies: Oracle Ebs Senior Technical Analyst - Bip,
Contact Details:
Company: OracleLocation(s): Noida, Gurugram
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Keyskills: Oracle SQL PLSQL Unix Forms Reports Workflow OA Java Framework
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