Quality Manager- BPO Domain I Kolkata
- Capgemini
- 12 - 18 years
- Kolkata
- 8 months ago
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Job Description
Job Description
- Deliver highly effective quality assurance processes and performance metrics to ensure quality related to marketing campaign processes and sales support activities
- Provide support in executing initiatives of operational excellence in the form of reporting and process improvements.
- Ensure that all compliances, both regulatory and corporate, are followed precisely by delivery team
- Conduce audits and ensure audit findings are addressed by service delivery manager and leadership
- Integrate Quality Management System to the standard operating procedures to ensure continuous monitoring and course correction
- Assist in developing corrective action plans post internal or external audit
- Work with leadership assure adequate corrective actions are implemented. Standardize tracking and trending of deviations and corrective actions among different service delivery sites so there is consistency and high- level metrics for each
- Assist in the drafting of SOPs and other documents for use in day-to-day operations
- Participate in internal team meetings and stay updated on the requests from clients
- Understand the cross functional capabilities and suggest new ideas that improvise the existing processes
- Play an instrumental role in participating in review of standards, procedures, tools, and process
- Implement quality assurance standards and provide accurate feedback
- On-board new and retrain existing users in the marketing campaigns and MDF processes
- Analyse the requirements and identify the needs of test plan/cases/user scenarios based on the functionality and requirement
- Regular reporting on the sales support activities and process outcomes
- Regular reporting on repetitive errors & logs
Primary Skills
- Capable of quick learning and delivering quality solutions as an individual and as part of the team
- Excellent communication skills, both written and verbal
- Strong computer skills and knowledge of QA applications
- Strong analytical and problem-solving skills
- Meticulous attention to detail
- Strong lean six sigma and process excellence skills; green belt or black belt qualification would be advantageous
- Experience in using the Microsoft Office suite with good Excel and PowerPoint skills
Job Classification
Industry: IT Services & ConsultingFunctional Area / Department: Quality AssuranceRole Category: Business Process QualityRole: Head - QualityEmployement Type: Full timeContact Details:
Company: CapgeminiLocation(s): Kolkata+ View Contact
Keyskills: Six Sigma Six Sigma Certified Quality Management Quality Audit Customer Quality Quality System Management Product Quality Six Sigma Black Belt Quality Procedures Quality Standards
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