Support Ops Specialist, FBA Support Operations
- Amazon
- 0 - 4 years
- Hyderabad
- 1 month ago
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Job Description
Amazon is seeking highly motivated Investigation associates for its Fulfillment by Amazon s (FBA) Support Operations site in Bangalore and Hyderabad. FBA is a growing business built around Amazon s world class capability in Ordering, Fulfillment, Transportation and Customer Service. By leveraging our current scale and supply chain, FBA can provide a low cost alternative for fulfillment and enable sellers to rapidly grow their business. As mentioned by Jeff Bezos, Founder of Amazon.com, in his annual letter to shareholders, FBA is one of the strategic long term opportunities for the company to improve the lives of sellers and buyers while leveraging our billion dollar logistics infrastructure to generate increasing free cash flow and triple digit return on invested capital. Our long term vision is that customers can order and receive a sellers product the same day anywhere in the world. Support Operations role in FBA is to support Sellers with financial related questions and ensure they are addressed in accordance with policy. We believe consistency is the foundation to the world class service we provide our Sellers and Support Operations is at the center of ensuring consistent and fair evaluation of Seller inquiries. Key job responsibilitiesResponsibilities include:
Assist with deep dive and root cause resolution for FBA Merchant and seller reimbursement requests.
Evaluate research requests from FBA Sellers for lost and damaged inventory in a contact center environment (email/ticketing only, no phones).
Achieving weekly productivity and quality targets. A day in the life
at FBA Support Operations includes:
Assist with deep dive and root cause resolution for FBA Merchant and seller reimbursement requests.
Evaluate research requests from FBA Sellers for lost and damaged inventory in a contact center environment (email/ticketing only, no phones).
Achieving weekly productivity and quality targets. - Speak, write, and read fluently in English
- Experience with Microsoft Office products and applications
- Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays
- Experience in payments or e-commerce - 6+ months of customer service experience
Job Classification
Industry: InternetFunctional Area / Department: Customer Success, Service & Operations
Role Category: Non Voice
Role: Non Tech Support - Non Voice
Employement Type: Full time
Contact Details:
Company: AmazonLocation(s): Hyderabad
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Keyskills: Supply chain Ticketing operational support Infrastructure Investigation Cash flow E-commerce Customer service MS Office Logistics
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