Position Overview
The ServiceNow Business Analyst will play a critical role in bridging the gap between business needs and technical solutions within our ServiceNow platform. This role involves gathering requirements, analyzing processes, designing solutions, and ensuring the effective implementation and optimization of ServiceNow modules. The ideal candidate will have strong analytical skills, a deep understanding of ServiceNow functionalities, and excellent communication abilities to collaborate with stakeholders across the organization. The ServiceNow Business Analyst will work primarily with Omnicom's corporate real estate team and the Omnicom ServiceNow team as well as other departments. This role requires a proactive, driven and dedicated individual who can work independently and as part of a team.
Key Responsibilities:
Requirements Gathering and Analysis:
ServiceNow Solution Design and Implementation:
Project Management and Collaboration:
ServiceNow Optimization and Support:
Qualifications & Skills
Education:
Experience:
Technical Skills:
Soft Skills:
Certifications (Preferred):
Keyskills: service virtualization css analytical customization time management documentation servicenow tool interpersonal skills javascript servicenow itsm waterfall database creation web technologies itom platform architecture html agile scripting languages communication skills
At Annalect, we work with clients to develop data driven marketing strategies, powered by a connected system of technology, tools, consultants and digital activation. Drawing from the vast resources of our parent company Omnicom and spanning the globe in a variety of industry verticals, we are the d...