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Senior Desktop Support Engineer @ Microland

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 Senior Desktop Support Engineer

Job Description

Dear candidate,

We are eager to introduce you to our 4500-strong team of exceptionally skilled professionals. We have curated a work environment where you will have limitless
opportunities to Learn, Earn and Enjoy.


Job Role:

Desktop Support Engineer
Experience Required :1 year - 5 years
Job Location:- Mumbai (Sakinaka & Malad )


Job Description
Should have hands on experience on HVD (hosted virtual desktop )
Should have hands on experience on Windows 10
Should have good knowledge on Computer & Hardware networking OMS, Dell, and Infrastructure.
Hands on experience on Operating System.
Hands on experience in taking backup of Memory side like RAM, ROM etc.
Should demonstrate good communication and interpersonal skills.
Minimum 1 2 Years of experience required.
Must have sound troubleshooting knowledge of Operating systems (MS-XP, MS-Win 10 )
Having exposure on Outlook/Lotus Notes, IT Asset, Hardware troubleshooting.
Should have sound knowledge of Email clients MS Exchange .
Should have fair knowledge of computer/ Laptops/ Printers/ Scanners/ peripheral troubleshooting .
Should have fair knowledge of Anti-Virus Clients, Internet proxy, patch management etc .
Ensure desktop support internal processes and procedure are adhered
Manage incidents/ service requests assigned to them till resolution/ execution .
Handle end user escalation effectively and involve DSS lead accordingly
Route assign tickets to appropriate support group if necessary .
Identifying and escalating high priority, high severity issues .
Updating pending tickets with timely, precise and accurate updates
Following up with end users, if necessary, for closure of pending tickets
Following up with support groups, if necessary, for closure of pending tickets
Creating and uploading knowledge article.
Provide support to ISG projects and ensure all assigned projects deliverables are completed as per schedule .
Should have exposure in giving IT support to banking sector.
Must have good communication skills
Must have 10+2+3 years of education.

Interested Candidates can drop their CV at IN********C@mi******d.com or can call on 9872631***.

Job Classification

Industry: IT-Hardware & Networking
Functional Area: Other,
Role Category: Other
Role: Other
Employement Type: Full time

Education

Under Graduation: Graduation Not Required, Any Graduate in Any Specialization
Post Graduation: Post Graduation Not Required, Any Postgraduate in Any Specialization
Doctorate: Any Doctorate in Any Specialization, Doctorate Not Required

Contact Details:

Company: Microland
Location(s): Mumbai

+ View Contact

Keyskills:   Dell Hardware Networking Desktop Support Computer Hardware Antivirus Printers IT Support Hardware Troubleshooting Windows 10 RAM

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Microland

Microland Limited Microland is India's first Hybrid IT Infrastructure Services Provider and a trusted partner to enterprises in their IT-as-a-Service journey. Headquartered in Bangalore, India, Microland has over 3,700 professionals across its offices in India, North America, Europe and Middle ...

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