Manager Docs Configuration
- Simplify Healthcare
- 3 to 8 Yrs
- 1 month ago
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Job Description
- Role: Manager Docs Configuration will manage and supervise mid-large sized teams of product configuration analysts and serve as a liaison between Technology and Business teams. Alongside the management duties, this individual will perform a certain amount of Product Configuration/Management related tasks, in line with that of a Product Manager/Senior BA. The Product Configuration Manager also be responsible for generating and compiling reports based on the findings, complete with probable causes and possible solutions to systems issues. This individual will apply proven communication, analytical, and problem-solving skills to help maximize the benefit of IT system investments. This role requires a Team manager/Lead with a deep understanding and execution expertise in BPO / BPS healthcare OR back-office processes and operations, including product configuration, health plan benefits data management, health plans documentation and filing, back-office processes, data validation & upload backend processes, claims data, etc. Automate Health Plan data validation using HTML and Streamline processes with the latest tools and technology. Execute, Develop, Implement, and monitor quality metrics and SLAs tracking processes. Bring efficiencies in operations, resource utilization, planning, etc. Responsibilities: Understand and document the end users current business processes, workflow states and functions. Analyze enhancements/changes to the Product Design to determine the effect on the end configuration and prepare necessary documentation. Work with PMO and Project Managers in resource allocation for projects in flight and in the pipeline. Assist in translation of business/end user requirements into configuration requirements. Line management and personal development responsibilities of mid-large sized team of configuration analysts. Provide technical guidance to the configuration analysts in their assigned job duties and monitor the deliverables. Analyze and resolve configuration issues in a timely and systematic manner. Work directly and closely with client teams to capture existing processes, design and configure solutions and provide support, including assistance with testing. Coordinate and oversee testing with end users and facilitate communication of testing results to Internal and Client groups. Monitoring adherence to and refining SDLC processes, IT standards, policies, and procedures. Required Skills: Total 8+ years of experience in any BPO / BPS healthcare OR back-office processes and operations, Document Management Tool including product configuration, health plan benefits data management, health plans documentation and filing, At least 3+ years experience in a supervisory capacity as People Manager and team mentoring. Strong logic-building and application skills. Knowledge of any programming language like HTML Coding is a plus. Configuration/implementation of BPM or document management tools would be a plus. Preferably with a Strong Business Analyst background with an understanding of SDLC, Product development, and implementation of software solutions, and systems. Day-to-day or project-specific management. If you have any questions, please direct your inquiries to hidden_email,
Employement Category:
Employement Type: Full timeIndustry: BPO / Call Center
Role Category: Doctor
Functional Area: Not Specified
Role/Responsibilies: Manager Docs Configuration
Contact Details:
Company: Simplify HealthcareLocation(s): Maharashtra,
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Keyskills: BPO SDLC Business Analyst
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Simplify Healthcare
Simplify Healthcare is a high-growth innovative Healthcare product company with its flagship product eBenefitSync being the market leader. It is focused purely on healthcare payers and has been ranked among INC 5000's and Deloitte's fastest growing companies. With over 175 employees between US and I...
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