Crm & Data Systems Administrator (salesforce + Power Bi)
- Hire India
- 2 - 5 years
- Bengaluru
- 1 month ago
- Email to a friend
- Report this job
Job Description
Summary
We are seeking an experienced CRM & Data Systems Administrator to support our growing
sales, marketing, and customer service teams through effective Salesforce administration,
hands-on user support, and business intelligence reporting. This is a hybrid role focused
primarily on end-user training, support, and documentation, with added responsibility for
Power BI dashboarding and data integration across Microsoft platforms.
If you are passionate about helping teams get the most out of their CRM and turning raw
data into business insights, this is your role.
Primary Responsibilities
Salesforce Administration & Support (60%)
- Provide daily support to Salesforce users (sales, marketing, service teams)
- Conduct virtual onboarding, coaching, and training sessions for new and existing users
- Build and maintain user documentation, how-to guides, and best practices
- Troubleshoot and resolve user issues quickly and professionally
- Manage users, profiles, roles, fields, layouts, workflows, automations, and campaigns
- Import, clean, and manage customer and account data
- Install and manage third-party app integrations (e.g., Twilio, Mailchimp, DocuSign)
Power BI Reporting & Analytics (20%)
- Connect Salesforce, SQL Server, and Dataverse to Power BI
- Design and publish dynamic, visual dashboards for sales, operations, and marketing teams
- Manage dataset refreshes and performance tuning
- Work with stakeholders to gather report requirements and deliver actionable insights
Data Management & Integration (20%)
- Support product database management in SQL Server and/or Dataverse
- Assist with data transformation and cleanup for reporting and CRM syncing
- Build or manage low-code ETL pipelines in Azure Data Factory (training can be provided)
- Support Power Platform app data needs where relevant (e.g., Power Apps)
Qualifications
- 2+ years of Salesforce administration experience (Salesforce Admin certification
preferred)
- Proven experience delivering end-user training and documentation in English
- Experience with Power BI, including building dashboards and using DAX / Power Query
- Proficient with Salesforce data tools (Data Loader, Import Wizard, report builder)
- Familiarity with Microsoft SQL Server and Dataverse; ADF experience a plus
- Strong communicator, patient trainer, and detail-oriented problem solver
- Ability to work remote with U.S.-based teams across time zones
Preferred Experience
- Experience supporting teams in retail, e-commerce, education, or B2B environments
- Knowledge of Microsoft Power Platform (Power Automate, Power Apps)
- Familiarity with Azure Data Factory, API integrations, or middleware platforms
Why Join Us
This is a high-impact role where your technical skills and user empathy directly drive
business performance. You'll be the go-to Salesforce expert and the bridge between our
CRM, marketing campaigns, and data-driven decisions.
IT'S A NIGHT SHIFT JOB
Timings: 7:30 pm to 4:30 am
Job Classification
Industry: Film / Music / EntertainmentFunctional Area / Department: IT & Information Security
Role Category: IT Security
Role: IT Security - Other
Employement Type: Full time
Contact Details:
Company: Hire IndiaLocation(s): Bengaluru
Keyskills: Data Management & Integration End-User Training & Documentation Power BI & Data Visualization Salesforce Administration Power Query Microsoft Sql Server Database Dax
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