Customer Care Executive @ Iza Medi Technologies

Job Description

Customer Care Executive:

Responsibilities and Duties

*Manage large amounts of incoming calls
*Generate sales leads
*Identify and assess customers needs to achieve satisfaction
*Build sustainable relationships and trust with customer accounts through open and interactive communication
*Provide accurate, valid and complete information by using the right methods/tools
*Meet personal/customer service team sales targets and call handling quotas
*Handle customer queries, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
*Keep records of customer interactions, process customer accounts and file documents
*Follow communication procedures, guidelines and policies
*Take the extra mile to engage customers*Managing incoming calls and customer service inquiries
*Generating sales leads that develop into new customers
*Identifying and assessing customers needs to achieve satisfaction

* Excellent Communication skills in English, Hindi, Telugu

* Should be proficient in Computer Skills.

Required Experience, Skills and Qualifications

Proven customer support experience or experience as a client service representative
Track record of over-achieving quota
Strong phone contact handling skills and active listening
Familiarity with CRM systems and practices
Customer orientation and ability to adapt/respond to different types of characters
Excellent communication and presentation skills
Ability to multi-task, prioritize, and manage time effectively
Should be Proficient in English, Hindi and Telugu
Qualification - +2/Graduates.

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Keyskills:   communication skills patience good listener