Room Service Order Taker
- WB Consultancy
- 8 to 13 Yrs
- Multi-City, India
- 4 years ago
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Job Description
As a Room Service Order Taker you are responsible to co-ordinate all service requirements addressed to Room Service department, Primarily responsible for guest orders from room or pool area via phone or any other ordering devices like mobile apps, TV etc.Also punches the food and beverage orders on to the Point of Sales systems like Micros POS. He / she should also coordinate guest amenities and organizes guest table pick-ups on completion of meals in a timely manner.
Additionally assisting the IRD manager with achieving high scores on guest satisfaction surveys, recognizing repeat guests and following standard procedures.
IRD Order Taker Duties and Responsibilities:
Responsible for answering all telephone calls and prioritizing said calls.
Should have very good telephone etiquettes.
Directly involved in the order taking and order placing process while dealing with guest requests and orders, courteously, efficiently and promptly.
Should have good knowledge of room service menu's and on going promotions in other F&B outlet.
Should be able to provide recommendations and suggestions to guests upon request.
Be knowledgeable of all services, facilities and products offered by the hotel.
Consider the satisfaction of all guests by ensuring prompt, courteous and efficient service at all times.
- All interested candidate to send their documents and resume to our company email( ***@ca*********l.com ).
Employement Category:
Employement Type: Full timeIndustry: Hotel / Restaurant
Role Category: Maintenance
Functional Area: Not Applicable
Role/Responsibilies: Room Service Order Taker
Contact Details:
Company: Anurag PlacementLocation(s): Multi-City, India
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