Senior Executive Service Desk || Mumbai
- Microland
- 1 - 4 years
- Mumbai
- 6 years ago
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Job Description
Dear candidate,
We are eager to introduce you to our 4000-strong team of exceptionally skilled professionals. We have curated a work environment where you will have limitless
opportunities to Learn, Earn and Enjoy.
Job Role:
Senior Executive Service Desk
Experience Required :1 year - 4 years
Job Location:-Mumbai ( Sakinaka )
Job Description
Candidate will responsible for voice calls management/incident management/problem management/service request fulfillment for GBS India users (21K). Candidate will also be responsible to provide support for major incident management and should be subject matter expertise with good knowledge of ITIL processes.
Responsibilities
- Ideal candidate has 3 or more years of in-depth, hands-on experience working with large scale incident management skills
- Candidate will provide support for DNS, DHCP, AD and proxy related issues (L1 support)
- Candidate will provide L1 support to GBS India LOBs applications and escalate to L2/L3 for end to end issue management.
- Candidate will coordinate with technology teams across location for incident and problem management
- Candidate will provide coordination of incident identification, root cause analysis, and proactive management of incidents
- Candidate will needs to do problem management
- Candidate will provide support for VMware issues
Requirements
Experience Range:1 yearsto 4 years
Mandatory skills:
- Active Directory, Win 10 Operating Systems
- VMWare administration and incident management
- Basic knowledge of AD, DNS, DHCP, LAN, WAN and Proxy
- Risk management
Desired skills:
Preferred skills include ITIL and MCSE certification
Experience working in large enterprise environments with an understanding of ITIL process and functions, including support for maintenance, modification, incident & problem resolution
Candidate must be able to work effectively with a diverse team of global resources with varying skillsets to provide application expertise and direction for issue remediation and resolution
Work Timings:
Rotational shifts - 24X7
Weekend working - Yes - Rotational
Must have good communication skills
Must have 10+2+3 years of education.
Job Classification
Industry: IT-Hardware & NetworkingFunctional Area: Other, Role Category: OtherRole: OtherEmployement Type: Full timeEducation
Under Graduation: Graduation Not Required, Any Graduate in Any SpecializationPost Graduation: Post Graduation Not Required, Any Postgraduate in Any SpecializationDoctorate: Doctorate Not Required, Any Doctorate in Any SpecializationContact Details:
Company: MicrolandLocation(s): Mumbai
Keyskills: Hardware Networking Desktop Support Computer Hardware Service Desk Antivirus Printers IT Support Hardware Troubleshooting Windows 10 RAM
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Microland
Microland Limited Microland is India's first Hybrid IT Infrastructure Services Provider and a trusted partner to enterprises in their IT-as-a-Service journey. Headquartered in Bangalore, India, Microland has over 3,700 professionals across its offices in India, North America, Europe and Middle ...
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