SAP Service Delivery Manager
- NTT DATA Business
- 14 - 20 years
- Hyderabad
- 2 months ago
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Job Description
Job Title: SAP Service Delivery Manager
Experience: 14 to 20 Years in SAP Service Delivery
Qualification: Any Graduate / Post Graduate
Job Location: Hyderabad, Mumbai, Bangalore, Pune, Delhi, Chennai
Work Mode: Remote
Shift Timing: Night Shift (09:30 PM IST to 06:30 AM IST) Supporting US Project
Job Summary:
We are looking for a seasoned SAP Service Delivery Manager with 14 to 20 years of experience to manage and oversee the full spectrum of SAP Application Maintenance and Development services. The ideal candidate should bring deep functional and operational expertise across SAP landscapes (S/4HANA and ECC), strong knowledge of ITSM practices, and demonstrated success in leading globally distributed teams. This role requires strong leadership, client engagement capabilities, and a commitment to delivering operational excellence while working in a US time zone.
Key Responsibilities:
Service Delivery & Operations Management:
- Lead end-to-end SAP AMS (Application Maintenance Services) for S/4HANA and ECC modules.
- Ensure strict adherence to SLAs, KPIs, and ITSM best practices (incident, change, and problem management).
- Drive continuous service improvements across application development, maintenance, and transitions.
- Monitor and resolve service requests and change requests with priority-based handling.
Client & Stakeholder Management:
- Serve as the primary contact for client escalations and service reviews.
- Build and maintain strong client relationships through consistent communication and high-quality delivery.
- Present service metrics, performance reports, risks, and remediation plans to clients and internal stakeholders.
People & Performance Management:
- Manage and mentor cross-functional delivery teams located globally.
- Conduct regular performance reviews, training, and team development activities.
- Foster strong collaboration between onshore and offshore delivery teams across SAP modules (SD/MM/FICO).
Financial & Contractual Governance:
- Ensure delivery within budgetary constraints while driving cost optimization.
- Manage and oversee service contracts including MSAs and SOWs.
- Ensure adherence to all contractual obligations, including data security and compliance requirements.
Service Improvement & Strategic Alignment:
- Lead initiatives focused on service quality improvement and operational efficiency.
- Partner with business process owners to identify and implement improvement opportunities.
- Align resource planning and service delivery strategies with evolving business and technology needs.
Required Skills & Experience:
- 14 to 20 years of experience in SAP Service Delivery Management, including AMS, Support Projects.
- Expertise in managing large-scale SAP landscapes S/4HANA and ECC.
- Strong command of ITSM frameworks, tools, and methodologies.
- Proven track record in managing global delivery teams (onshore/offshore).
- Deep experience in SAP application support, budget control, and contract governance.
- Excellent leadership, communication, and stakeholder management abilities.
Preferred Qualifications:
- Bachelors or Masters degree in Information Technology, Business, or related discipline.
- ITIL certification preferred.
- Experience in pre-sales support and solution design will be an advantage.
To Apply: Interested candidates may send their updated resumes to: su************a@**.nttdata.com
Keywords: SAP SDM, SAP Service Delivery, S/4HANA, ECC, ITSM, SAP Application Maintenance Projects, SAP AMS, Managed Services, SLA, KPIs, Incident Management, Change Management, Problem Management, Risk Management, Contract Management, AMS Delivery, Budget Management, Vendor Management, Customer Management, ITIL Certification
Job Classification
Industry: IT Services & ConsultingFunctional Area / Department: Consulting
Role Category: IT Consulting
Role: Functional Consultant
Employement Type: Full time
Contact Details:
Company: NTT DATA BusinessLocation(s): Hyderabad
Keyskills: Change Management SLA SAP Service Delivery Incident Management AMS Delivery ECC ITSM Contract Management Budget Management Managed Services Vendor Management KPIs SAP Application Maintenance Projects SAP AMS Risk Management S/4HANA SAP SDM Problem Management
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