- Build and lead a world class Finance shared services organisation in Thane
- Drive business optimisation using both cost and skill arbitrage
- Ensure efficient and effective resource utilisation through optimal organization design, structure, load balancing, cross training, and using effective usage of technology and workflow tools
- Focus on optimal utilization of ERP and new age Technology. Explore and bring in relevant new age technology to drive process efficiencies, service effectiveness and enhanced customer experience
- Manage & ensure zero surprise service delivery as per agreed SLAs and KPIs, ensure compliance
- Work closely with Technology teams to leverage and optimize technology and work flow tools to track metrics for operations as well as process teams
- Drive goal setting for the team, aligning operational process team goals and performance measures with the strategic goals and measures of the SSC
- Display visible dashboards of performance within SSC and for circulation to Customers
- Implement appropriate mechanisms to identify, understand and call out performance gaps and/or performance breakthroughs. Develop and implement performance improvement plans to close process gaps.
- Bring entrepreneurial mindset to operations and business to provide appropriate service performance metrics and reports to deliver value to clients and organization
- Display a good executive presence and manage internal & external partners
- Provide performance reports to customers and ensure process improvements that reduce non-value-added work in the process and add value to the business.
- Monitor adherence to these internal controls, using best practices as per group standards
- Initiate operational audits/reviews to ensure integrity of accounts and data, including regular review of SODs, MDM and partner to deliver the review of ICFR
- Identification and implementation of procedural and policy improvements on an ongoing basis to deliver differentiated levels of service.
- Manage Business Continuity Plan and act as a first level escalation
- Accountable for Procedures regarding data protection & security and confidentiality of data and manage the implementation of these policies and procedures
- Guide, monitor, manage, engage and develop the direct reports and the team to drive superior performance and build/ nurture customer relationship
- Accountable for employee satisfaction and act to ensure that service oriented culture is built and sustained.
- Ensure performance management to reward good performers and build career progression in line with the talents- Understand, build, monitor capabilities of SSC as per accepted global standards and work to enhance capabilities to become Centre of Excellence
As a successful Head - Shared Services you will be based in Thane. An ideal candidate is as follows :
- Preferred experience in SSC/BPO Operations
- India to India Shared Services Experience (either Captive or BPO)
- Transformation experience is a must with fair exposure to new-age technology like RPA/ AI
- Candidate should have strong accounting knowledge, good communication skills and general management capabilities having exposure to manufacturing setup with proven experience in managing F&A processes like Accounts Payable, Accounts Receivable, General Ledger, Taxation processes and Transformation experience is a must with fair exposure to new-age technology
- The candidate should have strong accounting knowledge and analytical skills. The candidate should be strong on analytical thinking, deeply data driven, with hands on experience on MIS & Reports, strong customer service and business partnering ethos
- Good culture, work life balance and career progression opportunities
Keyskills: record to report general ledger load balancing accounts payable
Michael Page has four decades of expertise in professional services recruitment. We were established in London in 1976, and over this period we've grown organically to become one of the best-known and most respected consultancies, with an office network spanning six continents.