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Customer Service @ IGT Solutions

Home > Voice / Blended

 Customer Service

Job Description

Hiring for Voice Process Associate


Work From Office Gurugram

Roles and Responsibilities

  • Provide exceptional customer service to clients through phone calls, emails, or chats.
  • Handle customer inquiries, resolve issues, and provide solutions in a timely manner.
  • Collaborate with internal teams to resolve complex customer complaints and improve overall satisfaction ratings.
  • Maintain accurate records of all interactions with customers using CRM software.
  • Meet performance targets for quality metrics such as first-call resolution rate, handle time, and abandon rate.

Qualification:-


Graduates Only


Salary:-

Best in the Market.


Perks & Benefits

  • Cab Facilities
  • 5 days working 2 rotational week offs
  • Decent Incentives

Interview Mode

Walk In Interviews in Office


Venue

IGT Solutions Pvt. Ltd.

Ground Floor, Info Tech Centre, Milestone 14/2, Dhundahera, Gurugram-122016, Haryana, India


Contact

Palak Medhavi

7303391***

Job Classification

Industry: BPM / BPO
Functional Area / Department: Customer Success, Service & Operations
Role Category: Voice / Blended
Role: Voice / Blended - Other
Employement Type: Full time

Contact Details:

Company: IGT Solutions
Location(s): Noida, Gurugram

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Keyskills:   International Voice Process Voice Process International Process International Voice International BPO

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IGT Solutions

Artech works with over 100 Fortune 500 clients across the USA, Canada, India, the Philippines, and Singapore.\n\nOur Brand Philosophy:\n\nWe believe intelligence is a combination of technology and human ability translated into intelligent solutions. Today, organizations need a workforce that can pro...