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DGM Technical & After Sales Support - Hardware @ Lgf Sysmac

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 DGM Technical & After Sales Support - Hardware

Job Description

  • Oversee and supervise technical information of architectural hardware products of the company flowing to the customer
  • Oversee and assess technical specifications of hardware being made by the technical support engineers and adhere to timelines of submission
  • Meetings with new and existing clients, developers, architects, consultants, system company and software companies as per threshold defined in annual key result area report
  • Developing a new product line(faade products, IM products and new line of products in inventory as ROL)
  • New product development and approvals basis vendor comparisons
  • Give technical training on products (machine/hardware/integrated lighting and smoke vent solutions) to internal team members as per training schedule
  • Assign team at sites for after sales services of hardware product lineFollow timelines for product specifications submission
  • Resolving customer complaints within 15 days of opening of complaint
  • Inter department coordination for smooth functioning of the technical team
  • Customer complaint resolution and visiting customer sites frequently
  • Preferably from Glass/Excursion/Aluminium manufacturing industry
  • Knowledge of AUTOCAD.
  • Analytical skill.
  • Expertise in technical aspects of the products.
  • Electrical knowledge preferable

Job Classification

Industry: Architecture / Interior Design
Functional Area / Department: Customer Success, Service & Operations
Role Category: Customer Success
Role: Customer Success Associate
Employement Type: Full time

Contact Details:

Company: Lgf Sysmac
Location(s): Delhi, NCR

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Keyskills:   AUTOCAD technical training Technical Support AfterSales Support New product development

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Lgf Sysmac

LGF SYSMAC (INDIA) PRIVATE LIMITED LGF SYSMAC has been a market leader in offering a wide range of products and complete solutions catering to individual demands of the Construction & Building industry. Having an experience of over two decades in the Indian market LGF SYSMAC has been setting st...