IT Operations - Application Support Analyst
- Omnicom Media Group
- 2 - 4 years
- Bengaluru
- 1 month ago
- Email to a friend
- Report this job
Job Description
Role- Application Support Analyst-Servicenow
Location- Chennai, Bangalore, Hyderabad & Coimbatore
Annalect is currently looking for a highly motivated and dynamic individual to join our technology team as a Technology Operations Analyst. In this role, you will play a crucial part in User access management, New Client creation within Tool, as well as tracking their application usage and health. Your responsibilities will also include interacting with user and product owner teams.
Furthermore, as part of your role, you will act as an L1 support team member, providing support to global users. This will involve understanding user requirements and assisting them to get right access in timely manner.
We are seeking someone who is proactive, detail-oriented, and capable of effectively managing multiple tasks and deadlines. Strong communication skills and the ability to collaborate with different teams will be essential in this position.
- Provide L1/L2 application support and resolve incidents/tickets within defined SLAs
- Work with ServiceNow for ticketing, tracking, and documentation
- Troubleshoot issues, perform root cause analysis, and implement resolutions
- Communicate effectively with internal users and technical teams
- Escalate issues to relevant teams and follow through to resolution
- Support application upgrades, patches, and configuration changes
- Document processes, FAQs, and known issues in a knowledge base.
- Work in rotational shifts (if applicable) and ensure 24/7 support coverage.
Required skills:
- 25 years of experience in Application Support or IT Support
- Strong experience using ServiceNow (ticketing, incident management, reporting)
- Excellent problem-solving and analytical skills
- Strong verbal and written communication skills
- Familiarity with ITIL processes
- Ability to prioritize and manage multiple tasks
- Basic understanding of databases, SQL, or scripting is a plus
- Experience with any monitoring tools (e.g., Splunk, Dynatrace) is an added advantage
Job Classification
Industry: Film / Music / EntertainmentFunctional Area / Department: IT & Information Security
Role Category: IT Support
Role: IT Support - Other
Employement Type: Full time
Contact Details:
Company: Omnicom Media GroupLocation(s): Bengaluru
Keyskills: it support analytical verbal communication dynatrace dbms sql monitoring tools scripting servicenow it operations ticketing incident management written communication application support itil processes splunk incident business applications communication skills itil
Similar positions
Omnicom Media Group
At Annalect, we work with clients to develop data driven marketing strategies, powered by a connected system of technology, tools, consultants and digital activation. Drawing from the vast resources of our parent company Omnicom and spanning the globe in a variety of industry verticals, we are the d...
Job Listings
We are in open beta version of website, please let us know if any issues, at: info(at)indigojobs.in