Hiring For Trainer
- Teleperformance
- 1 - 4 years
- Hyderabad
- 8 months ago
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Job Description
Key Responsibilities:
1. Training Design & Delivery:
- Develop and deliver comprehensive training programs on E commerce - Market Place policies, compliance guidelines, and customer handling best practices.
- Conduct new hire training, refresher courses, and upskilling programs for Tier 3 agents.
- Ensure training content is aligned with E commerce - Market Place Store updates, industry trends, and compliance regulations.
2. Process & Policy Knowledge Enhancement:
- Train agents on policy enforcement, case-handling workflows, and escalation procedures.
- Conduct knowledge assessments, quizzes, and feedback sessions to gauge understanding.
- Work with Subject Matter Experts (SMEs) and Quality Analysts (QAs) to refine training materials.
3. Performance Monitoring & Coaching:
- Track trainee performance through metrics like accuracy, productivity, and policy adherence.
- Provide one-on-one coaching to agents needing additional support.
- Identify training gaps and design programs to enhance skill development.
4. Training Documentation & Reporting:
- Maintain training materials, knowledge base, and process documentation.
- Generate weekly/monthly reports on training effectiveness, knowledge retention, and agent performance improvements.
- Collaborate with stakeholders to implement best practices and improve learning methodologies.
Required Qualifications & Skills:
B2 and above-level proficiency in English
3+ years of experience in training, content moderation, Trust & Safety, or policy compliance.
Strong knowledge of E commerce - Market Place Store policies, content guidelines, and enforcement practices.
Experience in creating training materials, conducting workshops, and facilitating knowledge-sharing sessions.
Proficiency in LMS platforms, training tools, and ticketing systems (Zendesk, JIRA, Salesforce, etc.).
Excellent communication, presentation, and coaching skills.
Immediate Joiners Preferred
Share cv at Va****************7@te************e.com
Job Classification
Industry: BPM / BPOFunctional Area / Department: Customer Success, Service & OperationsRole Category: Customer Success, Service & Operations - OtherRole: Customer ServiceEmployement Type: FreshersContact Details:
Company: Teleperformance (TP)Location(s): Hyderabad
Keyskills: Customer Service Training Training Process Training Soft Skills Training TNI
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