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Hiring For Trainer @ Teleperformance

Home > Customer Success, Service & Operations - Other

 Hiring For Trainer

Job Description

Key Responsibilities:


1. Training Design & Delivery:

  • Develop and deliver comprehensive training programs on E commerce - Market Place policies, compliance guidelines, and customer handling best practices.
  • Conduct new hire training, refresher courses, and upskilling programs for Tier 3 agents.
  • Ensure training content is aligned with E commerce - Market Place Store updates, industry trends, and compliance regulations.

2. Process & Policy Knowledge Enhancement:

  • Train agents on policy enforcement, case-handling workflows, and escalation procedures.
  • Conduct knowledge assessments, quizzes, and feedback sessions to gauge understanding.
  • Work with Subject Matter Experts (SMEs) and Quality Analysts (QAs) to refine training materials.

3. Performance Monitoring & Coaching:

  • Track trainee performance through metrics like accuracy, productivity, and policy adherence.
  • Provide one-on-one coaching to agents needing additional support.
  • Identify training gaps and design programs to enhance skill development.

4. Training Documentation & Reporting:

  • Maintain training materials, knowledge base, and process documentation.
  • Generate weekly/monthly reports on training effectiveness, knowledge retention, and agent performance improvements.
  • Collaborate with stakeholders to implement best practices and improve learning methodologies.

Required Qualifications & Skills:


B2 and above-level proficiency in English
3+ years of experience in training, content moderation, Trust & Safety, or policy compliance.
Strong knowledge of E commerce - Market Place Store policies, content guidelines, and enforcement practices.
Experience in creating training materials, conducting workshops, and facilitating knowledge-sharing sessions.
Proficiency in LMS platforms, training tools, and ticketing systems (Zendesk, JIRA, Salesforce, etc.).
Excellent communication, presentation, and coaching skills.


Immediate Joiners Preferred


Share cv at Va****************7@te************e.com

Job Classification

Industry: BPM / BPO
Functional Area / Department: Customer Success, Service & Operations
Role Category: Customer Success, Service & Operations - Other
Role: Customer Service
Employement Type: Freshers

Contact Details:

Company: Teleperformance (TP)
Location(s): Hyderabad

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Keyskills:   Customer Service Training Training Process Training Soft Skills Training TNI

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Teleperformance

https://www.teleperformance.com