Customer Success Executive/ Senior Executive
- Onsurity Technologies
- 1 to 5 Yrs
- All India
- 8 months ago
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Job Description
- We're Hiring | Customer Success Executive/ Senior Executive About Onsurity: www.onsurity.com Onsurity, founded in 2020, is an employee health benefits platform where organizations can purchase flexible and customized subscriptions for their employees. The monthly subscription comprises of discounts on medicine orders, health checks ups, fitness rewards, doctor teleconsultations along with group health insurance,. The subscription plans are offered not only to full-time employees but also to contractors, interns, and consultants. The company is currently working with over 1000 SMEs, many of whom now receive access to employee health benefits for the first time. Onsurity believes that access to healthcare benefits is a fundamental right and strives to make employee health benefits affordable and accessible to SMEs and startups across India. Onsurity has recently raised $16 million in Series A funding from Quona Capital, Nexus Partners, and founder and CEO of Clover Healthcare Vivek Garipalli. Onsurity is also invested in by AngelList, Whiteboard Capital,and has marquee angel investors on board - Kunal Shah (Cred), Jitendra Gupta (Jupiter Money), Amit Lakhotia (Park+), Revant Bhate and Dhyanesh Shah (Mosaic Wellness), Anand Jain (Clevertap), among others. We are charting out an ambitious and exciting journey to take Onsurity to 10,000 companies over the next 12 months, covering 500,000 lives, and would love to have passionate, driven individuals to join us. Our team members come with deep expertise in technology, AI/ML, consumer internet, SaaS, insurance, fintech, operations andmarketing. Onsurity is a technology native company, and always takes a consumer first approach. If you define yourself as someone who can excel in a fast-paced ecosystem where innovation, speed and user centric thinking are key to success; If you enjoy working on unexplored problem statements and opportunities and are geared to champion them; If you are driven by ownership and a chance to make an impact, then this opportunity may be for you! Who are we looking for Graduate in any field from a recognized University can apply. Excellent communication skills Effective call handling skills, calling etiquette, write logical and grammatically correct replies Logical thought process ability to correctly understand what the problem is and how to solve it Basic internet skills If you do not understand our business, you will never understand the customers point of view Enthusiastic and eager to learn This is the key. You should be super excited by the opportunity of creating the best customer support that ever existed! At least 1 year of previous experience working as a Customer Service Representative. Knowledge of Insurance and Insurance products/services would be preferred. Ability to work in a fast-paced metric driven environment with proficient multitasking and navigation in a windows environment. Ability to remain calm in stressful situations. Responsibility: At Onsurity, we serve customers, not transactions. We to ensure that we are known for providing superior customer service. A career at Onsurity offers opportunities to build lasting relationships with our customers. Come join us and realize your potential. Strive to create the best customer success experience for the customer. Interact with other support functions in the company and be the voice of the customer at Onsurity. Manage customers Escalation/ complaints/ requests over the calls and emails with Customer Success being the only objective Ability to handle sensitive and time bound issues. Providing customers with detailed information about policies and products and recommending the best suited products based on customer needs. Grow and nurture customer relationships on every interaction that results in measurable Customer value. Balance customer interests with the interests of Onsurity. Always highlight issues and recommend changes to internal processes/ procedures and service levels to meet customer needs and to ensure quality service. Location: Sector V, Salt Lake, Kolkata,
Employement Category:
Employement Type: Full timeIndustry: BFSIRole Category: Not SpecifiedFunctional Area: Not SpecifiedRole/Responsibilies: Customer Success Executive/ Senior ExecutiveContact Details:
Company: OnsurityLocation(s): All India+ View Contact
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