Inbound voice process | Chennai | For Full time & part time | Justdial

Job Description

Dear Aspirants,

We have openings for both Full timers and Part timers in Chennai - Little mount ( For Part time openings, we welcome college degree studying students)

We are happy to have freshers for this job role.

Roles & Responsibilities:

• Handling the Callers diligently and providing the required information promptly over the phone.
• Listen to the callers concerns, Issues, and queries (if any) respond & direct them appropriately.
• Refer escalations & questions to respective team, if required for prompt closure.
• Maintain a positive attitude and calmly respond to the callers.
• Understand the process, execute, and maintain SLA in Certain Metrics.

What we are looking for:-

• Excellent Communication Skills in English and Tamil.
• Pursuing degree, graduate or postgraduate
• Personable, attentive, and active listener
• Pleasant voice with pleasing telephonic etiquette's
• Working knowledge of computers, coupled with the ability to comprehend and follow instructions.
• Adept at typing with accuracy and speed.

Salary Details:

For Full timers - 19000 per month

Part timers - 12,300 per month (for part timer 5 hours working per day)

Note: It's purly a customer support role only, no sales involved.

Walk-in Timing: (Monday - Friday) 10 am 5 pm

Justdial ltd,

Temple Steps, A block 7th Floor,

Little Mount,

Chennai = 600015

Land mark - Little mount metro station

Location: http://surl.li/rwzwf

Contact HR Team for more details

Hepsiba - 8610127***

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Rs 0 - 50K PM Rs 50K - 1 LPA Rs 1.0 - 1.5 LPA Rs 1.5 - 2.0 LPA Rs 2.0 - 2.5 LPA Rs 2.5 - 3.0 LPA Rs 3.0 - 3.5 LPA Rs 3.5 - 4.0 LPA Rs 4.0 - 4.5 LPA Rs 4.5 - 5.0 LPA Rs 5 - 6 LPA Rs 6 - 7 LPA Rs 7 - 8 LPA Rs 8 - 9 LPA Rs 9 - 10 LPA Rs 10 - 12 LPA Rs 12 - 14 LPA Rs 14 - 16 LPA Rs 16 - 18 LPA Rs 18 - 20 LPA Rs 20 - 22 LPA Rs 22 - 24 LPA Rs 24 - 26 LPA Rs 26 - 28 LPA Rs 28 - 30 LPA Rs 30 - 32 LPA Rs 32 - 34 LPA Rs 34 - 36 LPA Rs 36 - 38 LPA Rs 38 - 40 LPA Rs 40 - 42 LPA Rs 42 - 44 LPA Rs 44 - 46 LPA Rs 46 - 48 LPA Rs 48 - 50 LPA Rs 50 - 75 LPA Rs 75 Lakh - 1C PA Rs 1 Crore+ PA

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Keyskills:   Customer Service Inbound Customer Service Query Handling Voice Process Customer Management Voice Support CSA Inbound Voice Process Customer Support Domestic Voice Process CSE Domestic Voice Telecalling Domestic BPO Customer Care Customer Handling